Gloucestershire Health and Care NHS Foundation Trust

Receptionist at Stroud General Hospital & The Vale Community Hospital

The closing date is 09 January 2026

Job summary

This role is offered on a fixed term/secondment basis for 12 months. The hours are part-time, 30 hours per week.

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment

If you have the passion for delivering an excellent patient experience coupled with an understanding and respect for patient confidentiality, you could be exactly who we are looking for!

We are seeking a Receptionist to join our busy but friendly team to work at Stroud General Hospital & The Vale Community Hospital, Dursley.

The post holder will be apart of the Reception team in accordance with Trust based policies and values.

We pride ourselves on providing high quality patient care and the successful candidate will be required to demonstrate the Trust values and meet the responsibilities of the job description and person specification. You will be computer literate, have excellent communication, interpersonal skills and a strong attention to detail.

Main duties of the job

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.

Cope well under pressure

Work well within a team and on their own.

Have excellent verbal and written communication skills.

Have good organizational skills.

Demonstrate initiative and flexibility together with good attention to detail

You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

23 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

327-25-1068

Job locations

Stroud General Hospital & The Vale Community Hospital, Dursley

Trinity Road

Stroud

GL5 2HY

Job description

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Please refer to the Additional Information attachment before submitting your application.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

oEducated to GCSE level in Mathematics and English to Grade C or above

Desirable

oNVQ 2 in administration or relevant equivalent experience or qualification

NATURE OF EXPERIENCE

Essential

oExperience of working in a customer facing environment (face to face and via the telephone)

Desirable

oSome experience of working in a healthcare environment is desirable but not essential

SPECIALIST KNOWLEDGE

Essential

oAbility to use a range of IT systems and Microsoft Packages
oConfident to liaise with other organisations and people as appropriate

Desirable

oKnowledge of NHS systems such as SystmOne

PERSONAL SKILLS ABILITIES AND ATTRIBUTES

Essential

oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
oGood communication skills both written and verbal

Person Specification

Qualifications

Essential

oEducated to GCSE level in Mathematics and English to Grade C or above

Desirable

oNVQ 2 in administration or relevant equivalent experience or qualification

NATURE OF EXPERIENCE

Essential

oExperience of working in a customer facing environment (face to face and via the telephone)

Desirable

oSome experience of working in a healthcare environment is desirable but not essential

SPECIALIST KNOWLEDGE

Essential

oAbility to use a range of IT systems and Microsoft Packages
oConfident to liaise with other organisations and people as appropriate

Desirable

oKnowledge of NHS systems such as SystmOne

PERSONAL SKILLS ABILITIES AND ATTRIBUTES

Essential

oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
oGood communication skills both written and verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud General Hospital & The Vale Community Hospital, Dursley

Trinity Road

Stroud

GL5 2HY

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud General Hospital & The Vale Community Hospital, Dursley

Trinity Road

Stroud

GL5 2HY

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)