Job summary
If you like being at the centre of a busy, high impact team, this is the role for you.
Our Legal Services Team supports the Trust with inquests, claims and a wide range of sensitive legal matters and we need an organised,calm and confident Legal Services Assistant to help keep everything moving safely, smoothly and on time.
This is a brilliant opportunity to join a fast-paced Legal Services Team where your work genuinely makes a difference.
From supporting claims and inquests to coordinating essential legal communications, you will be a key part of how the Trust responds professionally, learns from events, and protects patients, staff and our organisation.
Main duties of the job
To provide senior administrative and ad-hoc personal assistance support in the day to day management of all legal cases on the caseload. The post holder, under supervision, will:
o Log and process cases from inception to conclusiono Liaise with relevant internal and external key stakeholderso Collate and distribute relevant information and documentationo Request and proof-read witness statementso Draft documents and correspondenceo Record information and maintain robust electronic records, ensuring that all information and documentation is maintained to a high standard
It is essential that the post holder is able to exercise initiative suitable to the role in respect of any legal case. The post holder will support the team's inputting of data and quality reporting and monitoring of related data within ActionStep, and undertake general office duties.
The post holder will also provide a range of personal assistant duties to the management within the team on an as required basis. Whilst the role is supervised, the post holder is expected to work autonomously, prioritising work and ensuring deadlines and agreed time frames are met.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
The post holder will:
Act as a central point of contact for all requesters to the Legal Services Team. Monitor the Legal Services and Coroners inbox and assist with telephone duties. Ensure cases are centrally managed, logged, processed and appropriately concluded, in line with any procedural rules and requirements. Liaise with stakeholders appropriate to each case to identify, locate and collate information that addresses the request/assists the process. Exchange verbal and written information concerning legal documents and proceedings to NHS clients, witnesses, claimants, requiring agreement and co- operation, communicate sensitive financial settlement details and results of inquiries to solicitors and others under supervision from the Legal Services & Inquest Officers. Update professionals on the status of the case when indicated or appropriate. Respond to enquiries in a manner conducive to the process to ensure that expectations are met. Ensure quality is maintained and that any written or verbal information is presented in a professional style and format across the board. Ensure the relevant authority is in place to release information.
Full details of the role and responsibilities are within the attached job description with the person specifications for the role.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
The post holder will:
Act as a central point of contact for all requesters to the Legal Services Team. Monitor the Legal Services and Coroners inbox and assist with telephone duties. Ensure cases are centrally managed, logged, processed and appropriately concluded, in line with any procedural rules and requirements. Liaise with stakeholders appropriate to each case to identify, locate and collate information that addresses the request/assists the process. Exchange verbal and written information concerning legal documents and proceedings to NHS clients, witnesses, claimants, requiring agreement and co- operation, communicate sensitive financial settlement details and results of inquiries to solicitors and others under supervision from the Legal Services & Inquest Officers. Update professionals on the status of the case when indicated or appropriate. Respond to enquiries in a manner conducive to the process to ensure that expectations are met. Ensure quality is maintained and that any written or verbal information is presented in a professional style and format across the board. Ensure the relevant authority is in place to release information.
Full details of the role and responsibilities are within the attached job description with the person specifications for the role.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent in administration
- Excellent literacy and numeracy skills (GCSE or equivalent in English and Maths)
- IT Microsoft Office qualifications or work-based experience in Word, Excel, PowerPoint and Outlook.
Desirable
- A law degree or equivalent qualification
Experience
Essential
- Previous experience of working in a legal environment
- Significant business/administrative support, including initiating and maintaining office systems, with the ability to undertake associated tasks
- Demonstrable experience in dealing with third party professional organisation, along with sensitive and confidential information.
- Extensive knowledge of Data Protection and GDPR in relation to the disclosure of data.
- Experience of working with patient information systems or the ability to learn new systems.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent in administration
- Excellent literacy and numeracy skills (GCSE or equivalent in English and Maths)
- IT Microsoft Office qualifications or work-based experience in Word, Excel, PowerPoint and Outlook.
Desirable
- A law degree or equivalent qualification
Experience
Essential
- Previous experience of working in a legal environment
- Significant business/administrative support, including initiating and maintaining office systems, with the ability to undertake associated tasks
- Demonstrable experience in dealing with third party professional organisation, along with sensitive and confidential information.
- Extensive knowledge of Data Protection and GDPR in relation to the disclosure of data.
- Experience of working with patient information systems or the ability to learn new systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
