Job summary
The Community Mental Health and Learning Disabilities Directorate is strengthening its administrative infrastructure, and we are delighted to offer an exciting new opportunity to lead and shape our Administrative Service.
We are seeking an inspiring and forward-thinking leader with a genuine passion for delivering high-quality administrative support and driving innovation across our services. You will bring a keen eye for detail, a commitment to continuous improvement, and the capability to design and implement effective administrative processes. An interest in utilising and advancing technology to enhance administrative efficiency will be highly valued.
In this leadership role, you will oversee a diverse team--including receptionists, administrators, PAs, and Medical Secretaries--while championing professional development and fostering a supportive, high-performing culture.
Our vision is to deliver a robust, adaptable, and consistently high-quality administrative service that evolves alongside the changing needs of our clinical teams. If you are motivated, dynamic, and ready to make a meaningful impact, we would love to hear from you
Main duties of the job
To lead and oversee business, governance, contract, and data functions within administrative services for community mental health and learning disabilities.
Ensure the effective delivery of business plans and development projects across the admin portfolio, maintaining appropriate governance and compliance with Trust-wide frameworks.
To manage the provision and dissemination of highly confidential and sensitive information, including governance reporting, assurance returns, and business performance data.
To oversee and manage admin portfolio business/workstream plans, including delivery strategies, engaging with Finance, HR, and Business Intelligence teams to align and inform business planning and decision-making.
To ensure data quality, reporting, and analysis from Trust systems are used effectively to inform practice, identify trends, and support continuous service improvement.
To lead and line manage multiple staff within administrative teams, ensuring clear communication, training, and performance management in line with Trust policy.
To coordinate papers and presentations for formal governance and Trust meetings, including obtaining Service Level Exception Reports, proofreading reports, preparing presentations, and supporting discussions to achieve business objectives.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
Oversee the effective delivery of the administrative services in community mental health and learning disabilities which may include different business portfolios and governance plans, ensuring progress monitoring, issue resolution, and accountability across teams.
Work collaboratively with LSSMs, senior administrative staff, finance, and performance teams to ensure services are run effectively.
Provide rotational support across all relevant projects to ensure alignment and consistency in service delivery and governance standards.
Maintain and develop systems and dashboards for tracking performance, finance, staffing, and project outcomes, producing data-informed reports for senior review.
Promote innovation and continuous improvement through evidence-based management and data-driven decision-making.
T The Trust is required to work in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
Oversee the effective delivery of the administrative services in community mental health and learning disabilities which may include different business portfolios and governance plans, ensuring progress monitoring, issue resolution, and accountability across teams.
Work collaboratively with LSSMs, senior administrative staff, finance, and performance teams to ensure services are run effectively.
Provide rotational support across all relevant projects to ensure alignment and consistency in service delivery and governance standards.
Maintain and develop systems and dashboards for tracking performance, finance, staffing, and project outcomes, producing data-informed reports for senior review.
Promote innovation and continuous improvement through evidence-based management and data-driven decision-making.
T The Trust is required to work in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
Essential
- Degree or equivalent in experience Senior Administration
- Microsoft office Qualifications or Equivalent Experience
- Project Management Qualification or Equivalent Experience
- Management /leadership qualification or working towards
Desirable
- Health and Safety Qualification
- Further training or knowledge at Masters Level
Experience
Essential
- In Depth Experience as a Senior Administrator
- In depth experience supervising and line managing staff.
- Previous NHS experience
- Experience of working within community mental health services
Desirable
- Experience of managing people though change
Specialist Knowledge
Essential
- Experience and knowledge of estates and health and safety issues.
- Experience of supporting the delivery of strategic and operational objectives.
- Experience of managing budgets, and knowledge of financial procedures.
Person Specification
Qualifications
Essential
- Degree or equivalent in experience Senior Administration
- Microsoft office Qualifications or Equivalent Experience
- Project Management Qualification or Equivalent Experience
- Management /leadership qualification or working towards
Desirable
- Health and Safety Qualification
- Further training or knowledge at Masters Level
Experience
Essential
- In Depth Experience as a Senior Administrator
- In depth experience supervising and line managing staff.
- Previous NHS experience
- Experience of working within community mental health services
Desirable
- Experience of managing people though change
Specialist Knowledge
Essential
- Experience and knowledge of estates and health and safety issues.
- Experience of supporting the delivery of strategic and operational objectives.
- Experience of managing budgets, and knowledge of financial procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
