Gloucestershire Health and Care NHS Foundation Trust

IT Deployment Assistant

The closing date is 02 December 2025

Job summary

**2 x Fixed Term contract/secondment opportunity for up to 6 months**

The Digital services team in the Trust leads on Digital strategy, development, co-ordination, planning, project, and programme management for all Digital and supporting functions

This role forms part of the IT Operations team within the wider Digital Service.

The main purpose of this role is to deliver a high-quality, professional service in issuing, maintaining and upgrading the GHC IT Equipment Estate.

This role involves working across all GHC sites to ensure timely delivery, setup, and support of IT devices.

The post holder will be part of the core hub that will manage real time communications with customers on the status of IT and Clinical Systems and Operations, liaising directly with other services as required.

Main duties of the job

As part of the IT Deployment Team, the role will be responsible for:

Imaging and configuring laptop, desktop and mobile devices
Managing inventory of both new and existing equipment
Installing hardware, software applications, and security updates
Supporting the full lifecycle of IT equipment, from deployment to decommissioning

About us

We have a skilled and dedicated workforce of over 6000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

327-25-949

Job locations

Edward Jenner Court

1010 Pioneer Court

Brockworth

GL43AW

Job description

Job responsibilities

To ensure the provision of a high-quality Customer focused IT Service providing a point of contact to all staff of the trust staff in relation to all the services provided by the Service.

Endpoint Device Management

The IT Deployment Technician will be expected to attend any GHC staffed site within Gloucestershire when required and will be a point of contact for replacing equipment.

Installation of endpoint devices, including but not limited to desktop computers, Laptops, tablets, smartphones, printers, docking stations and provide support where appropriate.

Check IT equipment as part of the deployment process and ensure that equipment meets GHC IT policy requirements

Maintain an up to date and accurate asset management system.

Complete regular asset audits

Maintain the lifecycle of IT equipment, accurate record keeping and disposal of IT equipment where relevant

Provide planned and ad-hoc reports when requested in regard to location and levels of stock across the organisation.

Physical handling of IT Equipment during delivery, installation or disposal.

General

Comply with and maintain IT policies and procedures.

Comply with all information governance procedures and protocols

To undergo staff training and developing as required.

Support Desk Logging

Receiving IT incidents and requests via various methods including phone, face-to-face, email and the Digital Services portal

Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.

To deal with IT queries received and ensure they are recorded and dealt with appropriately and within agreed Service \ Operating level agreements

Ensure that the day-to-day management of technology support services meets GHC KPIs and customer requirements

Accurately record information from callers, end users and third-party service providers on the Service Desk System. This involves:

o Escalate problems to the most appropriate team or organisation if unable to provide resolution.

o Liaise with third party specialists and suppliers

A proactive approach, attention to detail, and strong communication skills are essential to ensure smooth operations and excellent service delivery.

You will need to undertake such other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.

The post holder may be required to take part in an on-call Rota providing out of hours IT support.

The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

Job description

Job responsibilities

To ensure the provision of a high-quality Customer focused IT Service providing a point of contact to all staff of the trust staff in relation to all the services provided by the Service.

Endpoint Device Management

The IT Deployment Technician will be expected to attend any GHC staffed site within Gloucestershire when required and will be a point of contact for replacing equipment.

Installation of endpoint devices, including but not limited to desktop computers, Laptops, tablets, smartphones, printers, docking stations and provide support where appropriate.

Check IT equipment as part of the deployment process and ensure that equipment meets GHC IT policy requirements

Maintain an up to date and accurate asset management system.

Complete regular asset audits

Maintain the lifecycle of IT equipment, accurate record keeping and disposal of IT equipment where relevant

Provide planned and ad-hoc reports when requested in regard to location and levels of stock across the organisation.

Physical handling of IT Equipment during delivery, installation or disposal.

General

Comply with and maintain IT policies and procedures.

Comply with all information governance procedures and protocols

To undergo staff training and developing as required.

Support Desk Logging

Receiving IT incidents and requests via various methods including phone, face-to-face, email and the Digital Services portal

Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.

To deal with IT queries received and ensure they are recorded and dealt with appropriately and within agreed Service \ Operating level agreements

Ensure that the day-to-day management of technology support services meets GHC KPIs and customer requirements

Accurately record information from callers, end users and third-party service providers on the Service Desk System. This involves:

o Escalate problems to the most appropriate team or organisation if unable to provide resolution.

o Liaise with third party specialists and suppliers

A proactive approach, attention to detail, and strong communication skills are essential to ensure smooth operations and excellent service delivery.

You will need to undertake such other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.

The post holder may be required to take part in an on-call Rota providing out of hours IT support.

The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

Person Specification

Qualifications

Essential

A Level 3 Business admin NVQ or equivalent
Good general level of education particularly in English and Mathematics

Experience

Essential

Experience in a similar role, together with relevant experience in IT support, project tools and environments.

Desirable

Experience of working within the NHS
Experience with IT hardware

Person Specification

Qualifications

Essential

A Level 3 Business admin NVQ or equivalent
Good general level of education particularly in English and Mathematics

Experience

Essential

Experience in a similar role, together with relevant experience in IT support, project tools and environments.

Desirable

Experience of working within the NHS
Experience with IT hardware

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Court

Brockworth

GL43AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Court

Brockworth

GL43AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)