Gloucestershire Health and Care NHS Foundation Trust

Administrator - CYPS Therapy Services

The closing date is 16 November 2025

Job summary

The Gloucestershire children's therapy services are seeking an administrator to join our team supporting Children's physical therapies such as Speech and Language Therapy and Physiotherapy.

The services are looking for enthusiastic, flexible and supportive workers. The successful candidates will be a part of a busy and friendly team supporting therapy services and children and young people's access to these.

The team offers regular supervision and training will be provided in order to use the systems in place.

Main duties of the job

To provide effective administrative support to the Children's Therapy Teams.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other children's services.
Efficiently use System 1 and other databases to record and track the patient's treatment pathway including, clinic appointments and outcomes.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
Responds to all colleagues in a positive, professional and helpful manner. Takes the 'wider view' at all times and builds good working relationships.
Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum (Pro Rata)

Contract

Permanent

Working pattern

Full-time

Reference number

327-25-898

Job locations

Springbank Resource Centre

Springbank Way

Cheltenham

GL51 0LG

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

To provide effective administrative support to the Childrens Therapy Teams.

To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other childrens services.

Efficiently use System 1 and other databases to record and track the patients treatment pathway including, clinic appointments and outcomes.

Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).

To produce quality typed work to ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.

To maintain a well-managed filing system, both paper and electronic, to ensure ease of access and retrieval, in line with Trust protocols. Support with planning and recording of clinics and ensure accurate and any updated information is available to the team within a timely manner.

Actively support team meetings, taking notes that are accurate, well written and presented, and effectively distributed in a timely manner.

Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager

Responds to all colleagues in a positive, professional and helpful manner. Takes the wider view at all times and builds good working relationships.

Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.

To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.

Ensure all confidential paperwork is filed or shredded promptly and securely

To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.

Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.

To be flexible in travelling / working between all Trusts sites, as and when required

To undertake any other administrative duties as and when required

To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity

Undertake other support functions as requested by the Service Manager or Administration Lead.

Work within guidance of the Trusts policies and procedures.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas