Job summary
To work as part of the Endoscopy team assisting in providing effective and efficient Receptionist and administrative support services to the designated team to ensure consistency across the service area.
Support the delivery of a comprehensive Receptionist and administrative support function to the service area to meet the needs of patients, service users and relatives in Endoscopy at Cirencester Hospital.
The job description outlines current duties and responsibilities; however, it is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Development Review
Main duties of the job
- Working in Endoscopy at Cirencester Hospital under supervision of the Senior Sister and the Endoscopy and Outpatient Manager.
- To engage with all service users, patients and other teams within the hospital setting.
- To develop your skills to meet the demands and diversity in this department.
- Endoscopy is a small team and requires staff to be flexible to meet our service delivery
- Hours of work Monday to Friday from 8.30 am to 4.30 pm, currently we do not work bank holidays or weekends.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
- To participate in the smooth running of the department on a day to day basis.
- To be responsible for working with colleagues and managers to ensure service delivery
- To communicate effectively with all grades of staff.
- To adhere to trust policies and procedures and to abide by any employment laws.
- Undertake Receptionist duties in Endoscopy acting as a first point of contact for the organisation, maintaining a calm and appropriate manner in a variety of situations and seek support as required
- To undertake telephone duties taking calls, dealing with enquiries, taking and passing on of messages and communicate with internal and external agencies using phone/email/letters/forms.
- To communicate effectively with patients showing regard for their individual needs and for their right to confidentiality. Patients may be upset or distressed and they may have difficulties with communication
- To ensure all patient notes are available for clinics and are accurately prepared prior to their procedure and any outcomes following the procedure are actioned in a timely manner.
- Patient notes are accurately traced and stored safely within the department.
- Assist with any requests for notes and accurate tracking of movement of notes.
- To participate in the opening of post.
- To have awareness and understanding of universal precautions, health and safety / infection control / PPE.
- To participate in maintaining a safe environment for patients in the department. Being aware of the security of the department, patients and equipment
- To use equipment safely and appropriately, following local instruction.
- To be proficient in the moving and handling techniques required in department.
- Undertake such other duties related to the work of the organisation as may be assigned.
- To undertake learning and development opportunities within the area of work
- To work in other departments within the hospital as staffing levels dictate
- To work across other sites in GHCNHST when/if required
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
- To participate in the smooth running of the department on a day to day basis.
- To be responsible for working with colleagues and managers to ensure service delivery
- To communicate effectively with all grades of staff.
- To adhere to trust policies and procedures and to abide by any employment laws.
- Undertake Receptionist duties in Endoscopy acting as a first point of contact for the organisation, maintaining a calm and appropriate manner in a variety of situations and seek support as required
- To undertake telephone duties taking calls, dealing with enquiries, taking and passing on of messages and communicate with internal and external agencies using phone/email/letters/forms.
- To communicate effectively with patients showing regard for their individual needs and for their right to confidentiality. Patients may be upset or distressed and they may have difficulties with communication
- To ensure all patient notes are available for clinics and are accurately prepared prior to their procedure and any outcomes following the procedure are actioned in a timely manner.
- Patient notes are accurately traced and stored safely within the department.
- Assist with any requests for notes and accurate tracking of movement of notes.
- To participate in the opening of post.
- To have awareness and understanding of universal precautions, health and safety / infection control / PPE.
- To participate in maintaining a safe environment for patients in the department. Being aware of the security of the department, patients and equipment
- To use equipment safely and appropriately, following local instruction.
- To be proficient in the moving and handling techniques required in department.
- Undertake such other duties related to the work of the organisation as may be assigned.
- To undertake learning and development opportunities within the area of work
- To work in other departments within the hospital as staffing levels dictate
- To work across other sites in GHCNHST when/if required
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Application form
Essential
- Educated to GCSE level in Mathematics and English to Grade C or above
- Experience of working in a customer facing environment (face to face and via the telephone)
Job description/interview
Essential
- Experience of working as a part of a team
Desirable
- Experience of NHS IT systems TrakCare, Integra
- Some experience of working in a healthcare environment is desirable but not essential
Person Specification
Application form
Essential
- Educated to GCSE level in Mathematics and English to Grade C or above
- Experience of working in a customer facing environment (face to face and via the telephone)
Job description/interview
Essential
- Experience of working as a part of a team
Desirable
- Experience of NHS IT systems TrakCare, Integra
- Some experience of working in a healthcare environment is desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
