Gloucestershire Health and Care NHS Foundation Trust

Server and Network Manager

The closing date is 25 September 2025

Job summary

The Server and Network Manager will be responsible for managing a team of Network and Server specialists, including task prioritisation, resource allocation, and performance coaching.

This role is instrumental in ensuring the continuity of service and availability of clinical and business administration systems. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.

Main duties of the job

The postholder will be responsible for planning and organising their own workload while also overseeing and prioritising the team's activities, ensuring that tasks are managed effectively in line with service demands and operational goals. This involves assessing incoming support requests, incidents and projects based on urgency and impact, allocating resources accordingly, and ensuring that critical issues are addressed promptly. The postholder will be expected to balance planned activities with reactive support needs, coordinate with other digital service teams to manage dependencies, and adjust priorities dynamically in response to service disruptions or emerging operational demands. This requires strong judgement, communication, and organisational skills to maintain service continuity and meet performance targets.

The Server and Network Manager will lead and manage a programme of continual service improvement, including identifying areas for enhancement within the IT Operations service, engaging with stakeholders and end users to gather feedback and insights, implementing industry best practices and innovative solutions, monitoring performance metrics and service level agreements to assess effectiveness, and embedding a culture of continuous improvement within the team through training, knowledge sharing, and regular review cycles.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

327-25-775

Job locations

Edward Jenner Court

1010 Pioneer Avenue

Gloucester

GL34AW

Job description

Job responsibilities

Manage the planning, improvement and delivery of IT systems, equipment and services to provide secure and accurate information that will support and enable efficient and effective patient care, using project management skills and methodology with user/stakeholder engagement.

Coordinate the procurement, maintenance, upgrading and operating costs of IT Infrastructure and server systems, including hardware and software, where applicable to support best value for money from capital and revenue budgets.

Manage IT projects and work packages that support better working and innovation, managing internal and external project staff, supplier and service contracts, producing appropriate project or performance documentation as required.

Overseeing cybersecurity measures across infrastructure and server systems, ensuring compliance with security standards, managing risk, and implementing technical controls to protect against cyber threats.

Adhere to and manage projects via the Trusts change control policy, taking ownership of the delivery and timescales set out by the change process.

Work within and be aware of NHS guidelines that support information governance, information security, data quality and audit.

Lead and participate in local and regional meetings and events, as appropriate or other activities relevant to the role.

Implement the Trusts goals, ambitions and IT Strategy of the organisations business plans in ongoing response to requirements, funding, and investments, within the county, regional and national context

Working with the senior members of the Digital services team to identify and develop new processes, policies, practices and systems for the department, including feeding back to the Head of IT Operations and Deputy Head of IT Operations.

Ensuring backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.

Ensure that the day-to-day management of team meets GHC KPIs and end user requirements.

To manage staff, providing direction and ad-hoc coaching /training to staff as required to maintain excellent quality standards of service delivery.

The Server and Network Manager will be the first line of contact for dealing with any staff concerns, or disciplinary issues from within their team

To lead and manage a programme of continual service improvement

Ensure that incidents, requests and problems are managed on behalf of end-users throughout their full lifecycle.

Prepare and deliver KPI reports in alignment with the Trusts Service Level Agreement (SLA)

Write and present business cases, including identifying service gaps or opportunities for improvement, conducting cost-benefit and impact analyses, engaging relevant stakeholders to gather input and support, aligning proposals with organisational strategic goals, and presenting findings and recommendations to senior leadership for review and approval.

Support the development and accuracy of the Digital Services Knowledge base.

Act as ambassador for the Digital Services team communicating effectively and clearly; in a polite and courteous manner, providing an excellent front of house function for the department.

Act as a budget holder for the IT Operations function, managing financial resources, contributing to budget planning, and ensuring cost-effective service provision.

Assist with the communication on a range of technical, business, or procedural issues via telephone, email or directly with staff from the GHC or third parties.

Comply with all information governance procedures and protocol

To contribute towards a personal and team development plan, ensuring technical knowledge is continually improved.

The post holder may be required to take part in an on-call Rota providing out of hours IT support.

Maintain an up-to-date supplier catalogue to ensure that procurement processes are able to deliver best value to users of the service.

To deputise for the Head of IT Operations and Deputy head of IT operations as needed and attending meetings and completing work as required.

Operate autonomously using own personal initiative, independent judgement, negotiation, decision making and implementation skills on a daily basis

The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

The Trust is required to work in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit - https://www.gov.uk/browse/visas-immigration/work-visas