Job summary
We are seeking a compassionate and motivated Senior Community Support Worker to join our dynamic Crisis Resolution & Home Treatment Team. This role is essential in supporting service users with complex mental health needs in their recovery journey, enabling them to remain in their community environment.
Main duties of the job
The successful candidate will be involved in delivering care for individuals across Gloucester and the Forest of Dean and supporting the wider MDT of the team. Below is a list of the key specifications for this role (not exhaustive):
- To provide 48hr follow up to service users leaving inpatients
- To provide a review of a service users current home treatment and following this to amend care plans, risk assessments and clustering and ensure all accurate recording of essential data as per Assessment and Care Management Policy
- To discharge patients from the home treatment caseload ensuring appropriate follow up care is in place as per MDT discussions
- To liaise with relevant Statutory and Non Statutory agencies involved in the service users care
- To complete concise comprehensive discharge summaries
- To complete risk assessments in conjunction with the Registered Practitioners and as per the Trust Risk Policy
- To provide formal supervision to Band 3 Community Support Workers
- To work closely with Registered Practitioners to ensure the smooth running of the day to day functioning of the team.
- Provide telephone support to service users in distress
- Provide telephone advice and support to other professionals, emergency services, carers and service users.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
- Under the supervision of registered practitioners assist in the provision of care and treatment to service users in a community setting, in line with the principles of social inclusion and recovery.
- To act as a care co-ordinator for service users identified and directed by senior practitioners assessing service users needs and developing and implementing care plans.
- To provide support, give time to allocated group of service users with more complex needs and thus promote their recovery and maintain them in their community environment.
- To assist the care co-ordinator or key worker to assess, plan, implement and evaluate individual care plans.
- To facilitate access to activities to meet the needs of service users and carers within community settings.
- To participate in induction and support of new staff and students and to co-supervise junior staff.
- To attend and participate in identified training and the staff appraisal process.
Job description
Job responsibilities
- Under the supervision of registered practitioners assist in the provision of care and treatment to service users in a community setting, in line with the principles of social inclusion and recovery.
- To act as a care co-ordinator for service users identified and directed by senior practitioners assessing service users needs and developing and implementing care plans.
- To provide support, give time to allocated group of service users with more complex needs and thus promote their recovery and maintain them in their community environment.
- To assist the care co-ordinator or key worker to assess, plan, implement and evaluate individual care plans.
- To facilitate access to activities to meet the needs of service users and carers within community settings.
- To participate in induction and support of new staff and students and to co-supervise junior staff.
- To attend and participate in identified training and the staff appraisal process.
Person Specification
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Minimum of 2 yrs experience in a community mental health or social care setting
- Knowledge of relevant legislation e.g. Mental Health Act , Child Protection
- Knowledge and understanding of care planning and risk assessment (completed an Approved course in relation to Risk Assessment).
- Clinical skills training (awareness of physical health and wellbeing).
Desirable
- Knowledge of the CPA process
- Knowledge and understanding of using a Recovery based approach to care.
Qualifications
Essential
- NVQ level 3 or equivalent level of competency based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.
- Basic IT skills - word processing
- E -mailing
Desirable
- Some training or qualification in Psychological Intervention e.g. Motivational Interviewing, Counselling, CBT
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Knowledge and Skills in Working with Psychosis
- To have a knowledge of the purpose and process of workload and clinical supervision
Desirable
- Ability to complete Mental State Examinations
Person Specification
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Minimum of 2 yrs experience in a community mental health or social care setting
- Knowledge of relevant legislation e.g. Mental Health Act , Child Protection
- Knowledge and understanding of care planning and risk assessment (completed an Approved course in relation to Risk Assessment).
- Clinical skills training (awareness of physical health and wellbeing).
Desirable
- Knowledge of the CPA process
- Knowledge and understanding of using a Recovery based approach to care.
Qualifications
Essential
- NVQ level 3 or equivalent level of competency based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.
- Basic IT skills - word processing
- E -mailing
Desirable
- Some training or qualification in Psychological Intervention e.g. Motivational Interviewing, Counselling, CBT
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Knowledge and Skills in Working with Psychosis
- To have a knowledge of the purpose and process of workload and clinical supervision
Desirable
- Ability to complete Mental State Examinations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
