Gloucestershire Health and Care NHS Foundation Trust

Digital Project Support Officer

The closing date is 11 September 2025

Job summary

1 x Fixed Term contract/secondment opportunity for up to 18 months

*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*

Are you a dynamic individual who is looking to progress into a Project Management career? An exciting opportunity has arisen for a fixed term role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust.

We are looking for an enthusiastic and motivated individual to join the team as a Digital Project Support Officer, supporting the Transforming Care Digitally Programme.

The post holder will be expected to deliver an effective and competent level of project support, dealing with both routine and specialist enquiries.

Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also be a need for excellent communications skills in order to work effectively with others across Digital Services, the wider Trust and with Third-party suppliers.

You would be working within a supportive programme team within the exciting area of Digital Transformation.

Main duties of the job

Operate independently and as part of a programme team to oversee the daily support of our projects. Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other Governance groups. Provide efficient support to the Project Manager assigned to the project by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time. Day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. Take full responsibility for meetings, co-ordinating and timely distribution of papers and administration of follow-up actions. Ongoing configuration and development of the project documentation. Ability to switch concentration between several different information systems while resolving problems.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

03 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

327-25-741

Job locations

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park

Brockworth

GL3 4AW

Job description

Job responsibilities

Support and keep up to date key Project documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.

Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.

Prioritise their own workload, manage their time and complete tasks against the required time-frames.

Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other governance groups.

Job description

Job responsibilities

Support and keep up to date key Project documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.

Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.

Prioritise their own workload, manage their time and complete tasks against the required time-frames.

Provide and coordinate the provision of project highlight reports to support status reporting to Programme Board and other governance groups.

Person Specification

Qualifications

Essential

Diploma level qualification
NVQ3 plus relevant experience

Desirable

Prince2 Foundation or Practitioner
ITIL Foundation
NVQ2 in an IT qualification
International Computer Driving Licence (ICDL)
Microsoft Qualification (MTS, MCSA etc)

Knowledge

Essential

Knowledge of computer systems, hardware/software, and/or telephony systems
Good keyboard and Microsoft Office skills
Working knowledge of office procedures
Excellent knowledge of procurement

Desirable

Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.

Experience

Essential

Ability to work across multiple departments, organisations and agencies to develop relationships.
Effective "change agent" with ability to be part of a team through significant programmes of change.
Experience of working with and negotiating with suppliers
Experience of managing and communicating with stakeholders remotely (Via MS Teams etc).

Desirable

Experience of project work in other organisations of similar size and complexity within or outside of the NHS
Awareness of NHS Information Governance principles.
Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.

Person Specification

Qualifications

Essential

Diploma level qualification
NVQ3 plus relevant experience

Desirable

Prince2 Foundation or Practitioner
ITIL Foundation
NVQ2 in an IT qualification
International Computer Driving Licence (ICDL)
Microsoft Qualification (MTS, MCSA etc)

Knowledge

Essential

Knowledge of computer systems, hardware/software, and/or telephony systems
Good keyboard and Microsoft Office skills
Working knowledge of office procedures
Excellent knowledge of procurement

Desirable

Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.

Experience

Essential

Ability to work across multiple departments, organisations and agencies to develop relationships.
Effective "change agent" with ability to be part of a team through significant programmes of change.
Experience of working with and negotiating with suppliers
Experience of managing and communicating with stakeholders remotely (Via MS Teams etc).

Desirable

Experience of project work in other organisations of similar size and complexity within or outside of the NHS
Awareness of NHS Information Governance principles.
Experience of using project management software e.g. HALO Service Management/MS Project/Visio/Smartsheet etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park

Brockworth

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

1010 Pioneer Avenue, Gloucester Business Park

Brockworth

GL3 4AW

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)