Job summary
We are looking to appoint to a Band 3 Admin and Clerical Role. This post will support both Musculoskeletal Advanced Practitioner Service and Adult MSK Physiotherapy Teams based at Southgate Moorings, Gloucester.
The successful post holder/s will work closely with the MSKAPS Team with support Physiotherapy Team and the Countywide Adult MSK Physiotherapy Service when required.
Main duties of the job
You will require a good understanding of electronic systems, be competent in the ability to register, process and allocate staff to appointments in accordance with the ledgers and in a timely manner. SystmOne knowledge would be desirable but training available.
We are looking for someone with excellent communication skills, hardworking and efficient, with the ability to prioritise your work throughout the day, to work within our fast-paced services.
The post holder may also be required to support the clinical staff on occasions with set tasks.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
To provide full and efficient administrative/secretarial support to the Clinical Lead and MSKAPS Team. Ensuring accurate and timely production of work, maintaining an office management system for MSKAPS by dealing with day-to-day administrative duties and electronic systems accurately and efficiently.
To ensure that the day-to-day work of the administration is organised, monitored and regulated to ensure provision of an efficient and effective administrative service both MSKAPS and MSK services.
To promote a positive, helpful and professional image for the MSKAPS Service, throughout the Trusts and outside agencies, working constructively with colleagues to ensure an efficient service to patients is maintained.
To ensure that workload priorities are responded to quickly and effectively to ensure efficient use of resources in changing situations.
To work with other members of staff across the system to develop and maintain a high-quality consistent service, establishing and maintaining effective communications with all partner agencies to ensure liaison and co-operation in all matters.
To work with the wider MSK Services clerical and professional teams to ensure smooth running of the service and patient satisfaction, enhancing patient flow and expectation with in the pathway.
Tasks will be undertaken within broad procedural guidelines as detailed by the MSK Services Operational Lead, Clinical Lead, Admin Team Lead and Business Project Lead without the need for direct supervision.
Job description
Job responsibilities
To provide full and efficient administrative/secretarial support to the Clinical Lead and MSKAPS Team. Ensuring accurate and timely production of work, maintaining an office management system for MSKAPS by dealing with day-to-day administrative duties and electronic systems accurately and efficiently.
To ensure that the day-to-day work of the administration is organised, monitored and regulated to ensure provision of an efficient and effective administrative service both MSKAPS and MSK services.
To promote a positive, helpful and professional image for the MSKAPS Service, throughout the Trusts and outside agencies, working constructively with colleagues to ensure an efficient service to patients is maintained.
To ensure that workload priorities are responded to quickly and effectively to ensure efficient use of resources in changing situations.
To work with other members of staff across the system to develop and maintain a high-quality consistent service, establishing and maintaining effective communications with all partner agencies to ensure liaison and co-operation in all matters.
To work with the wider MSK Services clerical and professional teams to ensure smooth running of the service and patient satisfaction, enhancing patient flow and expectation with in the pathway.
Tasks will be undertaken within broad procedural guidelines as detailed by the MSK Services Operational Lead, Clinical Lead, Admin Team Lead and Business Project Lead without the need for direct supervision.
Person Specification
Qualifications
Essential
- GCSE (Grade C/Level 5 or above) in English and Maths or equivalent
Desirable
- NVQ Level III/BTEC in administrative/supervisory management or equivalent or working towards
Experience
Essential
- Experience of working with staff at all levels within an organisation
- Evidence of effective communication skills both written and oral
- Ability to promote the MSKAPS Service in a professional and effective manner
Desirable
- Evidence of secretarial skills to include audio typing and minute-taking
Skills
Essential
- Experience of working with computer systems, including Microsoft Office, in a working environment
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
Desirable
- Evidence of ability to make decisions within defined boundaries
- Ability to promote an understanding of the meaning of confidentiality and the requirement for this to be maintained within the administrative team
Person Specification
Qualifications
Essential
- GCSE (Grade C/Level 5 or above) in English and Maths or equivalent
Desirable
- NVQ Level III/BTEC in administrative/supervisory management or equivalent or working towards
Experience
Essential
- Experience of working with staff at all levels within an organisation
- Evidence of effective communication skills both written and oral
- Ability to promote the MSKAPS Service in a professional and effective manner
Desirable
- Evidence of secretarial skills to include audio typing and minute-taking
Skills
Essential
- Experience of working with computer systems, including Microsoft Office, in a working environment
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
Desirable
- Evidence of ability to make decisions within defined boundaries
- Ability to promote an understanding of the meaning of confidentiality and the requirement for this to be maintained within the administrative team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
