Job summary
This is an exciting opportunity to join Gloucestershire Health and Care NHS Foundation Trust working within the Research and Development Team, providing a range of administrative support functions essential to the continued delivery of Research studies.
The role is extremely varied and requires the ability to deal with a wide range of duties. The successful candidate will join the Research Team and support the aim of delivering on our vision to be recognised as a centre of excellence for practice-based research and development that helps make life better.
Main duties of the job
- Communicating effectively with a wide range of people including CRN colleagues, external research teams, Universities, Managers and members of the public, ensuring at all times that a professional approach is presented.
- Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner.
- Actively participating in team meetings and discussions with colleagues and managers to make constructive suggestions as to how research could be improved within own work area, and implementing such changes with guidance from line manager
- Ensuring that all research department spreadsheets and Information Systems are accurate and are kept up to date. This includes data entry and retrieval of research participant information.
- Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
- Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
- Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc
- Undertake other support functions as requested by the Head of Research and Development and/or the Senior Research Governance Administrator.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
- Communicating effectively with a wide range of people including CRN colleagues, external research teams, Universities, Managers and members of the public, ensuring at all times that a professional approach is presented.
- Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner.
- Using all Microsoft office applications such as Microsoft Word for word processing, Excel for data entry.
- Actively participating in team meetings and discussions with colleagues and managers to make constructive suggestions as to how research could be improved within own work area, and implementing such changes with guidance from line manager
- As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems
- Ensuring that all research department spreadsheets and Information Systems are accurate and are kept up to date. This includes data entry and retrieval of research participant information.
- Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
- Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
- Ensure all paperwork is filed or shredded promptly and securely
- Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc
- Order office stationary as necessary
- Undertake other support functions as requested by the Head of Research and Development and/or the Senior Research Governance Administrator.
- Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
- Communicating effectively with a wide range of people including CRN colleagues, external research teams, Universities, Managers and members of the public, ensuring at all times that a professional approach is presented.
- Transferring internal and external calls, faxes, mail and emails and taking messages, ensuring that all issues are actioned or passed on and followed up in a timely manner.
- Using all Microsoft office applications such as Microsoft Word for word processing, Excel for data entry.
- Actively participating in team meetings and discussions with colleagues and managers to make constructive suggestions as to how research could be improved within own work area, and implementing such changes with guidance from line manager
- As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems
- Ensuring that all research department spreadsheets and Information Systems are accurate and are kept up to date. This includes data entry and retrieval of research participant information.
- Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
- Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
- Ensure all paperwork is filed or shredded promptly and securely
- Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc
- Order office stationary as necessary
- Undertake other support functions as requested by the Head of Research and Development and/or the Senior Research Governance Administrator.
- Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- GCSE-level education or equivalent
- Good literacy and numeracy skills
- European Computer Driving Licence (ECDL) or equivalent experience
Desirable
- NVQ Level 2 in administration of equivalent experience
Professional/Managerial/Specialist Knowledge
Essential
- A knowledge of working within a research environment or team
Person Specification
Qualifications
Essential
- GCSE-level education or equivalent
- Good literacy and numeracy skills
- European Computer Driving Licence (ECDL) or equivalent experience
Desirable
- NVQ Level 2 in administration of equivalent experience
Professional/Managerial/Specialist Knowledge
Essential
- A knowledge of working within a research environment or team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
