Job summary
Gloucestershire Health and Care Foundation Trust has a fantastic opportunity to join the IT Infrastructure team.
The IT Infrastructure team are responsible for building, managing and maintaining the overall network and telephony infrastructure within the Trust across a diverse range of locations throughout the county.
We are looking for an enthusiastic individual to support the driven team over a 12 month period as part of a project.
The team works closely with all other teams in the Digital Services department to deliver excellent IT service to our colleagues and patients.
The Trust spans across a wide range of sites at varying sizes with some complex Infrastructure layouts and topologies.
Main duties of the job
The purpose of this role is:
- To develop technical solutions to support and improve the overall infrastructure, including the network and telephony estate.
- To provide efficient and high quality support for clinicians and administrative support staff to ensure effective use of infrastructure systems within the trust
- To contribute to the improvement in clinical care provided within the local Health Community, by making complex leading edge technology simple for staff to use.
- To provide strong troubleshooting skills to effectively and efficiently resolve unexpected interruptions in IT network services
The post holder will need to be available on call to support users and will be required to develop new processes and policies to support the network and telephony infrastructure.
The post holder will be expected to be the trust expert in network and telephony systems ensuring best practices are applied to configuration and implementation of specialised solutions.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- Educated to Degree level in a relevant computing or business management discipline or equivalent level of experience.
- Advanced I.T. skills in, Switches, UPS, telephony and firewalls - including the ability to build and configure complex systems.
Desirable
- Experience of working within the NHS.
- Prince2 (Overview/Foundation) or equivalent.
- Experience of Mitel Infrastructure Platform.
- Experience with Cisco Hardware
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Evidence of experience in a similar role, together with relevant experience in IT support, project tools and environments.
- Track record of delivery of IT projects or system implementation to the required standards, on time and within budget.
Desirable
- Awareness of NHS Information Governance principles.
- Effective "change agent" with ability to be part of a team through significant programmes of change.
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Excellent keyboard and Microsoft Office skills.
- Strong skills in system architecture design for switches and associated infrastructure.
- Good working knowledge and skills in using SharePoint, Microsoft Visio.
Desirable
- Strong skills in system architecture design for telephony systems
- Technical Knowledge of phone technologies, for example Call routing, VOIP etc.
Person Specification
Qualifications
Essential
- Educated to Degree level in a relevant computing or business management discipline or equivalent level of experience.
- Advanced I.T. skills in, Switches, UPS, telephony and firewalls - including the ability to build and configure complex systems.
Desirable
- Experience of working within the NHS.
- Prince2 (Overview/Foundation) or equivalent.
- Experience of Mitel Infrastructure Platform.
- Experience with Cisco Hardware
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Evidence of experience in a similar role, together with relevant experience in IT support, project tools and environments.
- Track record of delivery of IT projects or system implementation to the required standards, on time and within budget.
Desirable
- Awareness of NHS Information Governance principles.
- Effective "change agent" with ability to be part of a team through significant programmes of change.
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Excellent keyboard and Microsoft Office skills.
- Strong skills in system architecture design for switches and associated infrastructure.
- Good working knowledge and skills in using SharePoint, Microsoft Visio.
Desirable
- Strong skills in system architecture design for telephony systems
- Technical Knowledge of phone technologies, for example Call routing, VOIP etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
