IT Operations Administrator
Gloucestershire Health and Care NHS Foundation Trust
This job is now closed
Job summary
The IT Operations Team in the trust leads on IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust.
The role of IT Operations Administrator is to support the Deputy Head of IT Operations and the wider IT operations teams in its day-to-day operations including providing administrative support to help ensure an effective service is provided.The IT Operations service provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems and service requests through to resolution.The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with any other team as required.
Main duties of the job
- Arrange, plan and take comprehensive minutes at departmental meetings, to circulate meeting minutes.
- Organising and checking user appointments through the ITSM (IT Service Management) tool.
- Supporting the IT Operations team to provide efficient support to the trust's service users, ensuring requests and incidents are updated throughout the ticket lifecycle within the ITSM tool.
- IT Equipment deliveries to any of GHC sites
- Communicating and / or requesting IT technical information in a manner that can be understood by non-technical or unskilled users.
- To manage the Clinical Induction Process, ensuring all clinical staff receive the required IT equipment and peripherals required to enable them to complete their job role within the Trust
- Completion of Clinical Systems access requests.
- Generate and provide ad-hoc reports from various IT systems to management
- Engaging with third party suppliers via various communication methods to respond to queries and follow up outstanding requests
- To support the raising and processing of orders and invoices (Computer Software licenses and IT Equipment) and ensuring data is stored accurately.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Date posted
11 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
327-25-125
Job locations
Edward Jenner Court
1010 Pioneer Court
Brockworth
GL43AW
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Edward Jenner Court
1010 Pioneer Court
Brockworth
GL43AW
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
Privacy notice
Gloucestershire Health and Care NHS Foundation Trust's privacy notice (opens in a new tab)