Administration Supervisor

Gloucestershire Health and Care NHS Foundation Trust

This job is now closed

Job summary

The Managing Memory Together Service at the Fritchie Centre, Cheltenham is recruiting an experienced and enthusiastic administrative supervisor to join our friendly team.

The Managing Memory service is comprised of:

The Memory Assessment Service, which manages the Trust's countywide referral, screening and diagnostic service;
The delivery of Information and Education to Carers and Service-Users and Engagement.
Community Dementia Nurses and Practitioners
Care Home Support Team Nurses.

This service is provided Countywide through geographically located community teams in Gloucester/ Forest of Dean/ Cheltenham & Stroud. Travel to these teams required for this role and it is advisable that you have transport for this, which expenses are payable, or are willing to use public transport.

The role is in operation Monday to Friday 09:00 - 17:00 and is an office based role.

Main duties of the job

The candidate will provide PA support to the Team Managers, which includes: identifying and implementing service improvements e.g. Admin Pathways which support the Patient Care Pathways; as well as maintaining personnel files and supporting HR processes e.g. Clinical Team Absence Recording.

They will work with the Operational Business Manager (Line Manager) to manage an effective administrative resource to the clinical team, and maintain service provision, and safe office environment.

The candidate would also supervise the Community Administrators in the localities of Gloucester, Forest of Dean, and Stroud; which includes undertaking supervisions and appraisals. This will require travel to these sites.

The post holder would also assist with the management of the 0800 telephone number for the service to support the patients when calling the service.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

327-25-116

Job locations

Fritchie Centre

Charlton lane

Cheltenham

GL53 9DZ

Job description

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey

Please refer to the Additional Information attachment before submitting your application.

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

Educated to GCSE level in Mathematics and English to Grade C or above or equivalent.
Diploma or NVQ level 3/4 in business administration OR appropriate equivalent OR proven experience.
IT qualification or certificate or appropriate equivalent OR proven experience.

Experience

Essential

Administrative experience
Database Information system experience

Desirable

Experience in an NHS or healthcare provider
Database Information system experience
Experience in an NHS or healthcare provider
Experience in a mental health setting
Supervisory experience

Person Specification

Qualifications

Essential

Educated to GCSE level in Mathematics and English to Grade C or above or equivalent.
Diploma or NVQ level 3/4 in business administration OR appropriate equivalent OR proven experience.
IT qualification or certificate or appropriate equivalent OR proven experience.

Experience

Essential

Administrative experience
Database Information system experience

Desirable

Experience in an NHS or healthcare provider
Database Information system experience
Experience in an NHS or healthcare provider
Experience in a mental health setting
Supervisory experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.