Community Nursing Out of Hours Call Handler
This job is now closed
Job summary
1 x Fixed Term contract/secondment opportunity for up to 12 months
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
We are looking to recruit motivated and enthusiastic Call Handlers to work within the Integrated Community Teams -Evening and Overnight District Nursing (ENDNS) / Community Nursing Out of Hours Service. If you are caring, strive to deliver a quality and positive customer experience this may be the role for you.
Ideally, you'll have experience in health care or have worked in a busy call centre where empathy and understanding were part of your role, or you might have life experience that you feel makes you are a great candidate.The call handling team (Adult physical health) support out of hours community nursing referrals from patients and health care professionals. The call handlers role also supports administration tasks for the service.
Main duties of the job
You will work as a team to receive telephone referrals, booking and cancelling appointments, processing batch mail, working with our online referrals system as well as several other tasks as required. You will have an excellent telephone manner, putting patients at ease as they ring into the Out of Hours Community Nursing hub. You will be able to work effectively within a small team, but also relate well to the wider clinical teams across the county.
The role is within a busy and dynamic team, you will need to be able to work flexibly, be responsive to change and communicate effectively. We provide a supportive working environment, with regular supervision and appraisals.
We're currently recruiting for a variety of shifts including:Day/evening Shifts -Weekdays 16:00 - 20:00Weekends 08:00 - 16:00
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Details
Date posted
23 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum (pro rata)
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
327-25-046
Job locations
Gloucestershire Health and Care NHSFT,
1010 Pioneer Avenue , Brockworth
Gloucester
GL3 4AW
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Gloucestershire Health and Care NHSFT,
1010 Pioneer Avenue , Brockworth
Gloucester
GL3 4AW
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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