Administrator - ADHD/ASC Team

Gloucestershire Health and Care NHS Foundation Trust

This job is now closed

Job summary

**1 x Fixed Term contract/secondment opportunity for up to 12 months with the potential to become permanent depending on circumstances**

*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*

Do you have excellent organisational skills and a compassionate demeanour? We are seeking a dedicated individual to join our team as Administrator, joining our friendly and supportive colleagues, in the ADHD/ASC Service.

The role will be in operation Monday - Friday 09:00 - 17:00.

As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.

You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.

In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.

Main duties of the job

If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges, we invite you to apply.

The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

25 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

327-24-1081

Job locations

The Pavillion

Copt Elm Road, Charlton Kings

Cheltenham

GL53 8AG

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

GCSE level education or equivalent
Good literacy and numeracy skills
IT Skills certificate or equivalent demonstrable IT skills experience
NVQ Level 3 in administration or equivalent experience in previous employment.

Experience

Essential

Proven experience of unsupervised administrative work in a busy office environment
Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Experience of Data Inputting and Retrieval

Person Specification

Qualifications

Essential

GCSE level education or equivalent
Good literacy and numeracy skills
IT Skills certificate or equivalent demonstrable IT skills experience
NVQ Level 3 in administration or equivalent experience in previous employment.

Experience

Essential

Proven experience of unsupervised administrative work in a busy office environment
Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Experience of Data Inputting and Retrieval

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.