Call Handler - First Point of Contact Centre
This job is now closed
Job summary
Are you someone who thrives in high-pressure environments?
Do you have a passion for being the first point of contact for those in crisis when they need us the most?
Can you provide a voice of reassurance and support to those in mental health crisis? If so, our First Point of Contact Centre is looking for people like you to make a real difference!
As a Call Handler, you will be the first point on contact for people calling our Mental Health 111 and crisis service.
Working as one of our Call Handling team, there will be a wide range of calls and you'll thrive amid the challenges this presents. You'll require an outstanding amount of resilience and emotional strength as you will be supporting patients with their mental health at their time of need. Your support will make a difference to the lives of our callers.
We're looking for applications from people that are passionate about helping people in need, strive to deliver a quality and positive customer experience and want to develop their skills and knowledge of Mental Health.
Ideally, you'll have experience in mental health care or have worked in a busy call centre where empathy and understanding were part of your role, or you might have life experience that you feel makes you a great candidate.
In return you'll get to work as part of a supportive team, offering a variety of working patterns over a 24/7 rota and making a difference to people's lives every day.
Main duties of the job
The FPCC manages mental health routine, urgent and crisis referrals in to the trust, alongside managing the mental health crisis calls.
With just a single telephone number the FPCC delivers a much simplified and smoother experience for our service users and referrers to access mental health support through the Trust.
Alongside this, we also receive telephone calls, letters and e-mails from GP's, HCP's, service users, their representatives and referrers seeking mental health advice, mental health support and to access the local secondary mental health and learning disability services.
We're currently recruiting for a variety of shiftsincluding:
Day Shifts -
- 7am to 8pm
- 9am - 10pm
- 7am - 3pm
- 2pm - 10pm
Night shifts -
- 21:30hrs - 07:30hrs
Flexible working options can be considered.
We are holding an online recruitment information event on November 28th 12-1pm to register interest please complete this form
https://forms.office.com/e/aPB9h4tcUr
About us
Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government's Visa's & Immigration's requirements for a Skilled Worker Visa.
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Details
Date posted
25 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
327-24-338-D
Job locations
FPCC, Gloucestershire Emergency Services Centre
Waterwells
Gloucestershire
GL2 2BP
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
FPCC, Gloucestershire Emergency Services Centre
Waterwells
Gloucestershire
GL2 2BP
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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