Job summary
The Service Manager - Integrated Urgent Care Service (IUCS) will lead the strategic and operational development and delivery of the service, as well as taking a lead strategic role in the development of partnership working within the Gloucestershire Integrated Care System.
Main duties of the job
You will lead on service and performance delivery across Gloucestershire's Health and Care NHS Foundation Trust Clinical Assessment Service (CAS) & Out of Hours Services with the interface with the IC24 lead in the111 service.
This role aims to ensure the delivery of high-quality, patient-centred care while optimising resources and fostering a collaborative environment among multidisciplinary teams.
You will be the first point of contact for service delivery issues and escalation through organisational structures as required.
This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.
You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast ensuring early warning systems are in place to flag potential performance and quality exceptions before they become a threat to the delivery of targets and that systems are in place to collect appropriate data and related financial information.
You will have delegated responsibility to deal with on shift management issues and work closely with Team members to ensure consistency for colleagues across the teams and continually maintain service delivery both in and out of hours.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
Provide strategic leadership and direction for Integrated Urgent Care services.
Monitor the service performance and take immediate corrective action when required.
Notify the IUCS Service Director or nominated deputy immediately of any circumstances which may affect the provision of a high-quality service.
Ensure the delivery of safe, effective, and patient-centred care.
Comply with and maintain Business Continuity plans for all key service areas.
Develop and implement clinical policies, protocols and guidelines in accordance with best practices and regulatory requirements for the IUCS service.
Implement quality assurance initiatives and monitor compliance with national and local standards through own practice and support to others.
Build and maintain strong relationships with internal and external stakeholders, including other healthcare providers and community organisations.
Represent the IUCS at meetings, conferences, and other events.
Advocate for patient needs and community health issues.
Oversee the recruitment, training, and development of clinical and administrative staff.
Foster a culture of teamwork, collaboration and continuous improvement.
Manage budgets and resource allocation to ensure financial sustainability.
Prepare financial reports and forecasts for senior management.
Any other reasonable duties as required from time to time
Ensure staff compliance with appropriate Trust and HR policies and procedures.
Demonstrate and contribute to embedding the GHCs Trust Values across the organisation.
Job description
Job responsibilities
Provide strategic leadership and direction for Integrated Urgent Care services.
Monitor the service performance and take immediate corrective action when required.
Notify the IUCS Service Director or nominated deputy immediately of any circumstances which may affect the provision of a high-quality service.
Ensure the delivery of safe, effective, and patient-centred care.
Comply with and maintain Business Continuity plans for all key service areas.
Develop and implement clinical policies, protocols and guidelines in accordance with best practices and regulatory requirements for the IUCS service.
Implement quality assurance initiatives and monitor compliance with national and local standards through own practice and support to others.
Build and maintain strong relationships with internal and external stakeholders, including other healthcare providers and community organisations.
Represent the IUCS at meetings, conferences, and other events.
Advocate for patient needs and community health issues.
Oversee the recruitment, training, and development of clinical and administrative staff.
Foster a culture of teamwork, collaboration and continuous improvement.
Manage budgets and resource allocation to ensure financial sustainability.
Prepare financial reports and forecasts for senior management.
Any other reasonable duties as required from time to time
Ensure staff compliance with appropriate Trust and HR policies and procedures.
Demonstrate and contribute to embedding the GHCs Trust Values across the organisation.
Person Specification
Essential
Essential
- Proven experience in an NHS Operational Role band 7 or above
Desirable
- Good working understanding of the changing NHS environment, particularly Integrated Urgent Care Services
Essential
Essential
- Relevant first degree, equivalent professional qualification, or suitable experience.
Desirable
- Experience of managing a multidisciplinary team and ability to build high performance teams.
Person Specification
Essential
Essential
- Proven experience in an NHS Operational Role band 7 or above
Desirable
- Good working understanding of the changing NHS environment, particularly Integrated Urgent Care Services
Essential
Essential
- Relevant first degree, equivalent professional qualification, or suitable experience.
Desirable
- Experience of managing a multidisciplinary team and ability to build high performance teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
