Job summary
Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.
The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.
To provide administrative support and reception cover for Sexual Health clinics in Cheltenham, Gloucester and outlying clinics.
To provide a high quality of service to patients with particular concern for the confidential nature of the service.
To work closely with other grades of staff to ensure a smooth-running and flexible service
Main duties of the job
To act as the main telephonist for patients contacting the service via the single point of access telephone line.
This will include booking appointments and dealing with patients queries.
Provide and assist with the development of an efficient and friendly reception service within Sexual Health Services, including outlying clinics.
Answering telephone calls promptly and politely and receiving patients and visitors in a friendly and professional manner.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time.
Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required.
Competent use of clinic computer data collection systems, to include cancelling and rearranging appointments, checking and altering patient details as required. Registration of new patients.
Responsible for ensuring adequate stocks of stationery and clinical equipment, ordering as required. Check and receipt goods received.
To work alone on occasions, including unsocial hours at outlying clinics, taking sole responsibility for reception, using own initiative and working within Department guidelines.
To assist with induction and training of new members of staff.
To work constructively with reception colleagues and other staff members to ensure cover during periods of absence.
To liaise with medical and nursing colleagues to maintain the smooth and efficient running of the Department.
To work flexible working patterns to meet the needs of the Service to include: Clinic/base flexibility and days/hours worked i.e. no set day/hours
To promote a positive and helpful image for the Contraception and Sexual Health Service and the Gloucestershire Primary Care Trust.
Job description
Job responsibilities
Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time.
Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required.
Competent use of clinic computer data collection systems, to include cancelling and rearranging appointments, checking and altering patient details as required. Registration of new patients.
Responsible for ensuring adequate stocks of stationery and clinical equipment, ordering as required. Check and receipt goods received.
To work alone on occasions, including unsocial hours at outlying clinics, taking sole responsibility for reception, using own initiative and working within Department guidelines.
To assist with induction and training of new members of staff.
To work constructively with reception colleagues and other staff members to ensure cover during periods of absence.
To liaise with medical and nursing colleagues to maintain the smooth and efficient running of the Department.
To work flexible working patterns to meet the needs of the Service to include: Clinic/base flexibility and days/hours worked i.e. no set day/hours
To promote a positive and helpful image for the Contraception and Sexual Health Service and the Gloucestershire Primary Care Trust.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) in Maths and English Grade c or above
Experience
Essential
- Previous Reception Experience
- Experience of general clerical duties, office systems
- Experience of working in a customer facing environment (face to face and or the telephone)
Knowledge
Essential
- Computer literate to a high standard
Skills
Essential
- Have good interpersonal and social skills
- Evidence of ability to communicate with all levels of staff and general public
- Be able to demonstrate the ability to work under pressure and remain calm and confident in manner
- Demonstrate an understanding of confidentiality
Other
Essential
- Ability to travel to bases around the locality
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) in Maths and English Grade c or above
Experience
Essential
- Previous Reception Experience
- Experience of general clerical duties, office systems
- Experience of working in a customer facing environment (face to face and or the telephone)
Knowledge
Essential
- Computer literate to a high standard
Skills
Essential
- Have good interpersonal and social skills
- Evidence of ability to communicate with all levels of staff and general public
- Be able to demonstrate the ability to work under pressure and remain calm and confident in manner
- Demonstrate an understanding of confidentiality
Other
Essential
- Ability to travel to bases around the locality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
