Gloucestershire Health and Care NHS Foundation Trust

Receptionist / Patient Administrator - Band 2

This job is now closed

Job summary

We are looking to recruit a Receptionist / Patient Administrator to join our small team at the North Cotswolds Hospital, Moreton in Marsh, and George Moore Community Clinic, Bourton on the Water. We are looking for a person who enjoys a busy and ever-changing environment. The post holder will have excellent communication and interpersonal skills and will need to be well organised, flexible and adaptable.

You will be required to provide a comprehensive, confidential, reception and administrative service to our clinical teams, who care for a range of inpatients, outpatients, minor injuries and x-ray in our facilities.

The post holder must have the ability to maintain a calm, positive and flexible approach to work. You will have contact with service-users, GPs and other Health Care Professionals and as such, will need excellent customer service skills.

The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in document production, manage their own workload on a day-to-day basis and prioritise work to meet deadlines.

The post holder must possess a competent working knowledge of Microsoft Office packages.

Main duties of the job

Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
Recording messages as appropriate
To deal with all incoming and outgoing mail
To be competent in the use of the photocopier and scanning in order to upload documents.
Update building telephone lists and information as requested.
Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, signing in pages.
To keep the reception / waiting areas tidy and ensure notice boards are up to date.

The vacancy hours will be Monday to Friday over 4 days per week

You will be required to work either or 8.30-4.30 which the team are rostered to ensure cover during these times of the reception opening.

Closing date: 18th March 2024. Proposed interview date will be Friday 5th April 2024 at the North Cotswolds Hospital.

About us

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government's Visa's & Immigration's requirements for a Skilled Worker Visa.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Date posted

06 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

327-24-225

Job locations

North Cotswolds Hospital

Stow Road

Moreton in Marsh

GL56 0DS

Job description

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Job description

Job responsibilities

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

GCSE's or Equivalent
Good literacy and numeracy skills

Desirable

NVQ Level 1 in administration
European Computer Driving Licence (ECDL) or equivalent

Personal Skills Abilities and Attributes

Essential

Effective communication skills both written and verbal
Demonstrates ability to undertake a wide range of basic administrative tasks
Ability to work autonomously and as part of a team
Proactive approach and ability to problem solve and prioritise
Willingness to further develop IT and clerical skills and knowledge

Desirable

Ability to contribute to the continuous improvement of systems and processes

Length and nature of experience

Essential

Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Experience of Data Inputting and Retrieval

Desirable

Previous experience in community sector, social care or NHS

Person Specification

Qualifications

Essential

GCSE's or Equivalent
Good literacy and numeracy skills

Desirable

NVQ Level 1 in administration
European Computer Driving Licence (ECDL) or equivalent

Personal Skills Abilities and Attributes

Essential

Effective communication skills both written and verbal
Demonstrates ability to undertake a wide range of basic administrative tasks
Ability to work autonomously and as part of a team
Proactive approach and ability to problem solve and prioritise
Willingness to further develop IT and clerical skills and knowledge

Desirable

Ability to contribute to the continuous improvement of systems and processes

Length and nature of experience

Essential

Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Experience of Data Inputting and Retrieval

Desirable

Previous experience in community sector, social care or NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

North Cotswolds Hospital

Stow Road

Moreton in Marsh

GL56 0DS

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

North Cotswolds Hospital

Stow Road

Moreton in Marsh

GL56 0DS

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)