Job summary
To work as part of the Health Records team assisting in providing effective and efficient administrative support services to the designated team to ensure consistency across the service area.
Support the delivery of a comprehensive administrative and support function to the service areas to meet the needs of patients, service users and visitors at Cirencester and Fairford Hospitals.
You will need to undertake key roles identified by your Manager which will assist in the smooth running of the department.
The job description outlines current duties and responsibilities; however, it is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Development Review.
Main duties of the job
- To participate in the smooth running of the department on a day to day basis.
- To be responsible for working with colleagues and managers to ensure service delivery
- To communicate effectively with all grades of staff.
- To adhere to trust policies and procedures and to abide by any employment laws.
- To undertake telephone duties - taking calls, dealing with enquiries, taking and passing on of messages and communicate with internal and external agencies using phone/email/letters/forms.
- To communicate effectively.
- To ensure all patient notes are available for clinics and are accurately prepared prior to the clinic, outcomes of clinics are actioned and follow-up appointments are arranged.
- Patient notes are kept up to date, accurate and stored safely within the health records notes library.
- Assist with management of the notes library, dealing with any requests for notes, filing, archiving and accurately tracking any movement of the notes.
- Undertake a range of receptionist duties in Outpatients acting as a first point of contact for the organisation, maintaining a calm and appropriate manner in a variety of situations and seek support as required.
- To participate in the opening, sorting and distribution of post.
- To use equipment safely and appropriately, following local instruction.
- To be proficient in the moving and handling techniques required in department.
- To undertake mandatory learning and development.
- To work in other departments within the hospital as staffing levels dictate.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Evidence & interview
Essential
- Evidence of ability to work as part of a team and autonomously.
- C and above in GCSE English and Maths or level 4 and above (or equivalent Adult Literacy and Numeracy).
Desirable
- Prior experience in administration & team work.
- Evidence of good organisational skills and flexibility within the workplace
Evidence & Interview
Essential
- Able to work under pressure as part of a team.
Desirable
- Confidence & experience of dealing with members of the public
Person Specification
Evidence & interview
Essential
- Evidence of ability to work as part of a team and autonomously.
- C and above in GCSE English and Maths or level 4 and above (or equivalent Adult Literacy and Numeracy).
Desirable
- Prior experience in administration & team work.
- Evidence of good organisational skills and flexibility within the workplace
Evidence & Interview
Essential
- Able to work under pressure as part of a team.
Desirable
- Confidence & experience of dealing with members of the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
