Job summary
An exciting opportunity has arisen to join the newly formed Community Neurology Service, which is a countywide team created to serve patients across the region with neurological conditions via a multi-disciplinary approach. You will be a key member of the team, providing patient facing support and communication as well as supporting the clinicians in their roles.
We are looking for a reliable, well organised and highly motivated individual to provide a comprehensive administration service within the Community Neurology Service of Gloucestershire Health and Care NHS Foundation Trust. It is important that the successful applicant is able to adapt to change and has an excellent telephone manner.
Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes. An ability to handle sensitive and confidential information in a professional manner at all times will be necessary. You will also be able to work on your own initiative, prioritise effectively and as part of a team with a positive and solution-focused attitude.
If you think that you meet the person spec and can be based full time at Edward Jenner Court, then we want to hear from you.
Main duties of the job
- The Administrator will work as part of a multi-disciplinary team supporting the effective administration of the community neurology pathway through the service from referral to discharge.
- To understand the referral to discharge pathway and take appropriate actions where pathways are incomplete to ensure that service users receive the treatment and interventions necessary
- Project the Trust values by demonstrating excellent customer care and professionalism in all activities
- To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales
- To be able to plan and have responsibility for own work by developing an understanding the flow of work/priorities through the service
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- NVQ Level 2 in administration or equivalent experience
- GCSE level grade C education or equivalent
Desirable
- NVQ Level 3 in administration or equivalent.
Experience
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook
- Experience of using customer/patient information system
Desirable
- Previous experience of working within the NHS
Skills
Essential
- Ability to communicate effectively in both verbal and written form
- Excellent interpersonal skills
- Proactive approach
Desirable
- Ability to contribute to the continuous improvement of systems and processes
Person Specification
Qualifications
Essential
- NVQ Level 2 in administration or equivalent experience
- GCSE level grade C education or equivalent
Desirable
- NVQ Level 3 in administration or equivalent.
Experience
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook
- Experience of using customer/patient information system
Desirable
- Previous experience of working within the NHS
Skills
Essential
- Ability to communicate effectively in both verbal and written form
- Excellent interpersonal skills
- Proactive approach
Desirable
- Ability to contribute to the continuous improvement of systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
