Job summary
Cirencester Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week.
Patient administrator shifts cover 7.30-20.30 7 days a week inclusive of bank holidays and weekends, following a 3 week rota.
We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.
If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.
The service uses SystmOne so previous experience with this programme will be an advantage but not essential.
Main duties of the job
Please view the JD&PS attached to this vacancy for the detailed main responsibilities for this role.
The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following
- Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
- Cope well under pressure
- Work well within a team and on their own.
- Have excellent verbal and written communication skills.
- Have good organizational skills.
- Demonstrate initiative and flexibility together with good attention to detail
- You must be able to deal with sensitive information and interact with patients to deal with their enquiries.
Prior experience of call handling, management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- oEducated to GCSE level in Mathematics and English to Grade C or above
Desirable
- oNVQ 2 in administration or relevant equivalent experience or qualification
NATURE OF EXPERIENCE
Essential
- oExperience of working in a customer facing environment (face to face and via the telephone)
Desirable
- oSome experience of working in a healthcare environment is desirable but not essential
SPECIALIST KNOWLEDGE
Essential
- oAbility to use a range of IT systems and Microsoft Packages
- oConfident to liaise with other organisations and people as appropriate
Desirable
- oKnowledge of NHS systems such as SystmOne
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
- oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
- oGood communication skills both written and verbal
Person Specification
Qualifications
Essential
- oEducated to GCSE level in Mathematics and English to Grade C or above
Desirable
- oNVQ 2 in administration or relevant equivalent experience or qualification
NATURE OF EXPERIENCE
Essential
- oExperience of working in a customer facing environment (face to face and via the telephone)
Desirable
- oSome experience of working in a healthcare environment is desirable but not essential
SPECIALIST KNOWLEDGE
Essential
- oAbility to use a range of IT systems and Microsoft Packages
- oConfident to liaise with other organisations and people as appropriate
Desirable
- oKnowledge of NHS systems such as SystmOne
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
- oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
- oGood communication skills both written and verbal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
