Job summary
Be part of our team...
We have a vacancy for a part time administrator to support the School Nursing team in Gloucester. The post is part-time 17.5 hours in total per week based at Rikenel Health Centre.
We are looking for a reliable, well organised, flexible and highly motivated individual to provide a comprehensive administration service to the School Nursing Team. You will need to be conscientious, with the ability to work under pressure, plan and coordinate a demanding workload. The nature of the work requires accuracy, sensitivity and confidentiality.
Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes. A common sense approach to work is important as well as having the ability to handle sensitive and confidential information in a professional manner at all times. You will also be able to work on your own initiative and as part of a team with a positive and solution-focused attitude.
Main duties of the job
- To proactively manage/coordinate administrative tasks to support clinical colleagues to be efficient in their work.
- Respond to requests for information from patients, health professionals and other agencies following corporate standards.
- To accurately upload information to the electronic child health records.
- To support the School Nursing team in the delivery of safeguarding processes.
- To provide supervision and support in accordance with the Trust's Supervision Policy.
- Provide and receive confidential and supportive information from staff, clients, their carers and the general public and take the appropriate action to ensure their satisfaction.
- Respond to requests for information from the public and from colleagues following corporate standards.
- To ensure all communications are accurate, timely and well presented as per corporate standards.
- To work as part of a team providing administrative support to assist the School Nursing leadership team.
- To update and access electronic patient records with client information and changes to patient details.
- Act as key administrative contact for all stakeholders in the Gloucester locality.
- To provide cover for other PHN administration staff in their absence or as required.
- Assist in data collection for audits, surveys and performance monitoring inputting and retrieving data as required.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
QUALIFICATIONS
Essential
- GCSE level in Mathematics & English (or equivalent).
- NVQ level 3 or equivalent.
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system
- Minute-taking
Desirable
- Experience in information analysis and provision of statistical reports
- Diary management
Person Specification
QUALIFICATIONS
Essential
- GCSE level in Mathematics & English (or equivalent).
- NVQ level 3 or equivalent.
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system
- Minute-taking
Desirable
- Experience in information analysis and provision of statistical reports
- Diary management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
