Job summary
The Gloucestershire Health & Care Integrated Children Services are looking for a Personal Assistant to join the friendly supportive team based at Acorn House, Gloucester. This is a busy but rewarding post as you will be responsible for the provision of high-quality administrative support to the Deputy Service Director. Working closely with the Deputy Service Director you will be responsible for a range of activities, including complex diary management, comprehensive meeting support, production of quality correspondence and reports, effective record keeping and data entry. You will have experience of using Microsoft office packages to a high level and be very comfortable with data base use. You will need to be highly organised, have excellent IT skills and be able to remain calm under pressure. Excellent communication skills and the ability to build and maintain successful working relationships within the wider team are vital.
Main duties of the job
- To provide a full confidential, administrative and secretarial service to the Deputy Service Director (including wider CYPS/CAMHS Management as requested)
- To work as a member of the wider PA team to ensure service delivery and adequate PA cover is provided
- To project the professional image of the business through demonstrating excellent customer care in all activities
- To adopt a constantly flexible approach to ensure that objectives are completed efficiently and within given timescales
- To maintain confidentiality at all times
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
QUALIFICATIONS
Essential
- GCSE level 4 and above (Grade C) to include English and maths
- NVQ Level 2 in administration or equivalent experience NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised senior administrative work in a busy office environment.
- Previous experience of using software package Microsoft Office e.g. Word, Excel, PowerPoint, Outlook to a high level.
- Experience of using customer/patient information system.
- Experience of accurate data inputting and retrieval.
- Experience of maintaining a comprehensive, logical computerised filing system.
- Experience of diary management/schedules
- Experience of planning as well as supporting meetings, including minute-taking.
Desirable
- Experience in supporting with information analysis and provision of statistical reports.
- Experience of typing using digital dictation.
- Experience of video conference platforms such as MS Teams.
- Experience of using web-based procurement systems
- Previous experience of working within the NHS.
- Previous experience of working within mental health
Person Specification
QUALIFICATIONS
Essential
- GCSE level 4 and above (Grade C) to include English and maths
- NVQ Level 2 in administration or equivalent experience NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised senior administrative work in a busy office environment.
- Previous experience of using software package Microsoft Office e.g. Word, Excel, PowerPoint, Outlook to a high level.
- Experience of using customer/patient information system.
- Experience of accurate data inputting and retrieval.
- Experience of maintaining a comprehensive, logical computerised filing system.
- Experience of diary management/schedules
- Experience of planning as well as supporting meetings, including minute-taking.
Desirable
- Experience in supporting with information analysis and provision of statistical reports.
- Experience of typing using digital dictation.
- Experience of video conference platforms such as MS Teams.
- Experience of using web-based procurement systems
- Previous experience of working within the NHS.
- Previous experience of working within mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
