Job summary
An exciting opportunity has arisen for an experienced team leader to join our team. We are looking for someone who is enthusiastic, has a passion for managing a team to provide outstanding customer service and who will help drive forward our team vision of continuously improving the quality of our service.
As the Administration Services Team Leader, you will manage our team of Service Administrators and Receptionists. You will look for ways we can continue to improve and meet our Service Level Agreements in line with all departmental policies, procedures and standards.
The post holder will be committed to delivering a professional service to a diverse workforce. You must have excellent verbal, written and electronic communication skills and be organised, flexible and able to work within a pressurised and rapidly changing environment.
This is an excellent opportunity to join a dynamic team working within a well-established NHS Trust within Gloucestershire. If you are excited by new challenges, and a good team player we would love to hear from you.
Main duties of the job
- To manage the provision of a professional and efficient administrative and reception service for Working Well.
- To allocate staff resources appropriately, including day to day leadership, management and supervision to ensure the Administration Team acts professionally, sensitively and maintains excellent customer relations at all times.
- Adopt a constantly flexible approach to ensure that all Service Level Agreements and Key Performance Indicators are effectively met.
- To provide technical administrative specialist support to the Working Well team, undertaking complex investigations where necessary.
- To work collaboratively with Service Support functional leads to identify administrative service improvements to the Operations Manager
- To manage the reporting of all buildings and estates issues and ensure appropriate first aid and fire warden support for the Working Well service.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Experience
Essential
- Experience of undertaking a leadership or management role within a busy administrative environment
- Excellent customer service skills with the ability to use active listening, empathy and adaptability in order to provide an outstanding service to all internal and external colleagues.
Desirable
- Experience of working with clinicians and or in a clinical environment
Knowledge
Essential
- Knowledge of effective leadership, management, supervision and development of staff
- Knowledge of administrative procedures, information management and information analysis
Person Specification
Experience
Essential
- Experience of undertaking a leadership or management role within a busy administrative environment
- Excellent customer service skills with the ability to use active listening, empathy and adaptability in order to provide an outstanding service to all internal and external colleagues.
Desirable
- Experience of working with clinicians and or in a clinical environment
Knowledge
Essential
- Knowledge of effective leadership, management, supervision and development of staff
- Knowledge of administrative procedures, information management and information analysis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
