Job summary
This role is to provide full confidential administrative and secretarial support to the Health Visiting Management Team and Specialist Health Visitors. There will be responsibility for coordinating the oversight of multiple time sensitive workstreams, which support service development, in-line with locally commissioned strategies and government initiatives. This will require a high level of planning, negotiating, analytical and communication skills.
This post holder will be responsible for the supervision of other members of the administrative team, within the Health Visiting Service.
Main duties of the job
To work to ensure the flow of communication between Heads of Service, Team Leaders and Specialist Health Visitors is seamless.
The post-holder will need to be proficient with Microsoft excel, word and GHC platforms, to effectively manage and utilise data. Additional training can be provided to progress use at an advanced level.
- To manage own time and work load effectively, working flexibly and travelling to other community sites, as required.
- Run and coordinate the delivery of monthly reports (or more frequently if required), including NICE guideline tracker, Standard Operating Procedures (SOP's), guidelines and policies as necessary, for governance and Directorate monitoring. The format must be consistent with the project methodology, reflective of the needs, size, pace of development and political sensitivities of each element.
- To use the relevant IT systems to coordinate, document and plan service delivery and development.
- To support the Team Leaders in the development and maintenance of staffing rotas, including annual leave requests and compliance.
- Organise and facilitate meetings / training events etc, through the creation and distribution of agendas and papers, including minute-taking.
- Contribute ideas and solutions to improving the effectiveness and presentation of the Health Visiting Service
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- GCSE level grade C education (minimum) English & Mathematics
- NVQ Level 2 in administration or equivalent experience NVQ Level 3 Administration / RSA Level 3 or equivalent experience
- Word Processing/Typing eg RSA/NVQ II
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Proven experience of unsupervised senior administrative work in a busy office environment
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook to a high level.
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system.
- Experience and knowledge of administrative tasks and practices and using these in a busy workplace
- Experience of working in a process driven environment.
- Experience of liaising with other staff and outside organisations, together with the ability to deal with enquiries in a pleasant and helpful manner.
- Experience of diary management/schedules
Desirable
- Experience of supporting meetings, including minute or note taking
- Experience of working with the NHS Desirable
- Experience of producing typed work using audio/digital dictation
- Experience of working within mental health
Person Specification
Qualifications
Essential
- GCSE level grade C education (minimum) English & Mathematics
- NVQ Level 2 in administration or equivalent experience NVQ Level 3 Administration / RSA Level 3 or equivalent experience
- Word Processing/Typing eg RSA/NVQ II
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Proven experience of unsupervised senior administrative work in a busy office environment
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook to a high level.
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system.
- Experience and knowledge of administrative tasks and practices and using these in a busy workplace
- Experience of working in a process driven environment.
- Experience of liaising with other staff and outside organisations, together with the ability to deal with enquiries in a pleasant and helpful manner.
- Experience of diary management/schedules
Desirable
- Experience of supporting meetings, including minute or note taking
- Experience of working with the NHS Desirable
- Experience of producing typed work using audio/digital dictation
- Experience of working within mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Rikenel Health Centre - As post countywide alternative base could be considered
Gloucester Health Centre The Park, Gloucester
Gloucester
GL1 1XR
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
