Job summary
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. You will work as part of a team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
For further information, please see the attached job description and person specification for a full list of duties and responsibilities.
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Details
Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year plus high cost allowance
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
326-7210319-RB
Job locations
East Surrey Hospital
Canada Avenue
Redhill
RH1 5RH
Employer details
Employer name
Surrey and Sussex Healthcare NHS Trust
Address
East Surrey Hospital
Canada Avenue
Redhill
RH1 5RH
Employer's website
https://surreyandsussex.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Surrey and Sussex Healthcare NHS Trust's privacy notice (opens in a new tab)