Patient Flow Coordinator - Emergency Department

Surrey and Sussex Healthcare NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen within the Emergency Department administration team for a Patient Flow coordinator. This post is based at the East Surrey site.

The primary purpose of the role is to provide a comprehensive and effective patient flow within the Emergency Department. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.

The Patient Flow coordinator will be expected to work as part of the ED Administration team, under the direction of the Operational Lead and senior team to ensure the smooth flow of patients through the department. You will be working closely with the Majors coordinator, Nurse in Charge, Site team, portering team and wards. It is expected that by coordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the ED resulting in a significant reduction in patient journey times.

The post is full time 12.5 hr Shifts which cover 24/7 365 days per year, days & nights.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:

Winners of Health Service Journal Acute Trust of the year award 2021
National Patient Safety Awards winner and strive to be a beacon for safety in all that we do
We are in the top 20% nationally for staff recommending the Trust as a place to work or receive treatment
Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work and when asked whether care of patients is the organisation's top priority
Our workforce are amongst the most motivated in the country; we achieved the top acute hospital score in the country for staff engagement in the last national staff survey

Date posted

05 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum plus high cost allowance

Contract

Permanent

Working pattern

Full-time

Reference number

326-5605061-SL

Job locations

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Job description

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application accurately reflects where you match them. For further information regarding the role please read the attached Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.