Surrey and Borders Partnership NHS Foundation Trust

Health Care Support Worker- HBPoS

The closing date is 01 April 2026

Job summary

We are looking for a motivated and compassionate Health Based Place of Safety Support Worker to join our dedicated team. The Health Based Place of Safety provides a safe and supportive environment for individuals detained under Section 136 of the Mental Health Act, who require urgent mental health assessment and care.

Working as part of a multidisciplinary team, you will play a key role in supporting individuals during what can often be a highly distressing time. You will assist in maintaining a safe, calm, and therapeutic environment while supporting clinical staff in the assessment and care of people using the service.

This is a rewarding role suited to individuals who are calm under pressure, able to communicate effectively, and committed to delivering compassionate, person-centred care.

Main duties of the job

Support the safe and effective running of the Health Based Place of Safety.
Provide practical and emotional support to individuals detained under the Mental Health Act.
Assist qualified staff with observations, engagement, and risk management.
Maintain a safe and therapeutic environment for both patients and staff.
Work collaboratively with partner agencies including police, ambulance services, and mental health teams.
Accurately document care, incidents, and relevant information in line with organisational policies.
Support the admission and discharge processes within the service.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Date posted

25 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract

Permanent

Working pattern

Full-time

Reference number

325-7873388-HOSP

Job locations

Farnham Road Hospital

Farnham Road

Guildford

GU2 7LX

Job description

Job responsibilities

Provide compassionate, person-centred care and support to individuals admitted to the Health Based Place of Safety.
Support people experiencing mental health crisis in a calm and therapeutic manner.
Assist qualified staff with patient observations and engagement to ensure safety and wellbeing.
Maintain dignity, privacy, and respect for all people using the service.
Support individuals with basic needs such as food, drink, and comfort during their stay.
Assist in promoting a safe and supportive environment during periods of distress or agitation.
Assist the clinical team in maintaining a safe environment for both patients and staff.
Support staff in the management of challenging behaviour in line with Trust policies and training.
Remain vigilant to potential risks including self-harm, aggression, or deterioration in mental state.
Escalate concerns promptly to qualified staff when risks are identified.
Support the safe management of incidents and follow appropriate reporting procedures.
Carry out patient observations as directed by qualified staff.
Accurately report and document changes in behaviour, presentation, or risk.
Communicate effectively with the multidisciplinary team regarding patient wellbeing.
Work collaboratively with police officers, ambulance crews, and other emergency services during admissions.
Support the admission and discharge processes within the suite.
Assist in ensuring effective communication between the HBPOS and relevant mental health teams.

Job description

Job responsibilities

Provide compassionate, person-centred care and support to individuals admitted to the Health Based Place of Safety.
Support people experiencing mental health crisis in a calm and therapeutic manner.
Assist qualified staff with patient observations and engagement to ensure safety and wellbeing.
Maintain dignity, privacy, and respect for all people using the service.
Support individuals with basic needs such as food, drink, and comfort during their stay.
Assist in promoting a safe and supportive environment during periods of distress or agitation.
Assist the clinical team in maintaining a safe environment for both patients and staff.
Support staff in the management of challenging behaviour in line with Trust policies and training.
Remain vigilant to potential risks including self-harm, aggression, or deterioration in mental state.
Escalate concerns promptly to qualified staff when risks are identified.
Support the safe management of incidents and follow appropriate reporting procedures.
Carry out patient observations as directed by qualified staff.
Accurately report and document changes in behaviour, presentation, or risk.
Communicate effectively with the multidisciplinary team regarding patient wellbeing.
Work collaboratively with police officers, ambulance crews, and other emergency services during admissions.
Support the admission and discharge processes within the suite.
Assist in ensuring effective communication between the HBPOS and relevant mental health teams.

Person Specification

Experience

Essential

Significant experience in a mental health patient facing role

Desirable

Experience working in HBPoS

Qualifications

Essential

Care Certificate
GCSEs or Equivalent

Desirable

NVQ Health related subject

Person Specification

Experience

Essential

Significant experience in a mental health patient facing role

Desirable

Experience working in HBPoS

Qualifications

Essential

Care Certificate
GCSEs or Equivalent

Desirable

NVQ Health related subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.