Surrey and Borders Partnership NHS Foundation Trust

Administrator

The closing date is 16 March 2026

Job summary

We are seeking to recruit a highly motivated and experienced part-time Band 4 Administrator to work in the Community Eating Disorder Services. The role will be 22.5 hours across 3 days a week, to be agreed.

You will be joining a busy, friendly and dedicated clinical team working alongside practiced administrators who will offer you support and training. The administrative team are highly valued and ensure the smooth running and efficiency of the service. The role is demanding and you will need to be highly organised and able to work well under pressure.

Alongside colleagues you will be expected to manage the processing of referrals into the service within very tight time frames, which include producing letters, managing databases and patient information systems efficiently. This is a front-line role and you will be working directly with clinicians, and their patients and families, welcoming them into the service, as well as liaising with the public, GPs and other professionals by telephone and email.

You will report to and be well supported by the team Business Lead and Service Manager.

The Child and Adolescent team is based in Epsom, Surrey and our core working hours are Monday to Friday from 09.00 to 17.00 excluding Bank Holidays

Main duties of the job

To exercise judgement with regards to patient enquiries assessing urgency and taking appropriate action, some of which will b

To be able to present complex information in a range of formats, including verbally and through the use of information technology.

To support team members in liaising with young people and their families, carers, secretaries, GPs and other relevant care agencies.

Receive and process referrals to the relevant clinician and system(s

Provide day to day supervision and monitoring of workload.

Update case notes on patient record system as required

Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable

Provide secretarial support to the team, as required, i.e. arranging meetings, diary management, monitoring cover arrangements, logging incidents onto DATIX etc.

Book appointments on the patient record system for clinics and individual consultations

Answer telephone calls and relay any messages in a timely manner

Creating bespoke documents for the team, such as leaflets etc.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year pa, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

325-7813682-CYPS

Job locations

The Meadows Day Hospital

West Park (Noble Park), Horton Lane

Epsom

KT19 8PB

Job description

Job responsibilities

Please see attached the B4 Administrator Job Description for full details of the position and responsibilities.

Job description

Job responsibilities

Please see attached the B4 Administrator Job Description for full details of the position and responsibilities.

Person Specification

Qualifications

Essential

NVQ Level 4 in Business Administration or equivalent demonstrable experience in a similar role with a proven track record of success

Experience

Essential

Minimum of 2 years' experience of working in a busy office environment
Significant experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures

Desirable

Experience of working as part of a team as well as under own initiative
Experience in the use of Microsoft Office or equivalent and data base entry

Person Specification

Qualifications

Essential

NVQ Level 4 in Business Administration or equivalent demonstrable experience in a similar role with a proven track record of success

Experience

Essential

Minimum of 2 years' experience of working in a busy office environment
Significant experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures

Desirable

Experience of working as part of a team as well as under own initiative
Experience in the use of Microsoft Office or equivalent and data base entry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information