Surrey and Borders Partnership NHS Foundation Trust

Change & Improvement Officer

The closing date is 15 March 2026

Job summary

Reporting to the Transformation Manager (8B), this role provides high-quality business management support and analytical delivery across multiple SITI initiatives. The post-holder produces decision-grade analysis and writing (business cases, options appraisals, briefings and packs), maintains governance controls, and supports paced execution from discovery through mobilisation and benefits tracking.

Main duties of the job

Suitable for someone who thrives on precision, pace and decision-grade outputs. You are highly analytical and structured, and you enjoy turning messy problems into clear options, robust business cases and board-ready packs. You are comfortable coordinating multiple inputs, maintaining tight governance controls, and meeting deadlines under pressure. You communicate clearly in writing, handle data confidently, and bring commercial awareness to recommendations, while working collaboratively and professionally with a wide range of stakeholders.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Date posted

24 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,008 to £56,908 a year inc 5% fringe HCAS per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

325-7476897-CORP-B

Job locations

Trust Headquarters

18 Mole Business Park, Randalls Road

Leatherhead

KT22 7AD

Job description

Job responsibilities

Please see the job description and specification for further details about the role and responsibilities.

Job description

Job responsibilities

Please see the job description and specification for further details about the role and responsibilities.

Person Specification

Qualifications

Essential

oGraduate qualification or equivalent experience
oEvidence of recent and relevant continuing professional development

Desirable

oIHI Improvement or Lean/Six Sigma Black Belt or willing to work towards this qualification
oProgramme/ Project management qualification (Prince2 or equivalent) or willing to work towards this qualification

Experience

Essential

oDelivery of multi-stakeholder projects to time/quality/cost with adoption and post-go-live sustainment.
oBuilding benefits baselines and tracking realisation.
oProducing business-case content (HMT Five Case sections: strategic, economic, commercial, financial, management) or tender responses or improvement bids, including data/insight and options appraisal.
oOperating project governance: stage-gates, change control, action logs and board-quality packs.
oAnalytical acumen: demand/capacity modelling, activity & cost modelling, run/SPC charts, dashboarding; turning analysis into clear recommendations for senior forums.
oCoaching teams in improvement methods (problem definition, measurement for improvement, PDSA, standard work).
oWorking with corporate functions (Digital/IG, HR/OD, Estates/Property, Procurement/Legal, Communications) and with people who use services and carers (co-production, EIA inputs).

Person Specification

Qualifications

Essential

oGraduate qualification or equivalent experience
oEvidence of recent and relevant continuing professional development

Desirable

oIHI Improvement or Lean/Six Sigma Black Belt or willing to work towards this qualification
oProgramme/ Project management qualification (Prince2 or equivalent) or willing to work towards this qualification

Experience

Essential

oDelivery of multi-stakeholder projects to time/quality/cost with adoption and post-go-live sustainment.
oBuilding benefits baselines and tracking realisation.
oProducing business-case content (HMT Five Case sections: strategic, economic, commercial, financial, management) or tender responses or improvement bids, including data/insight and options appraisal.
oOperating project governance: stage-gates, change control, action logs and board-quality packs.
oAnalytical acumen: demand/capacity modelling, activity & cost modelling, run/SPC charts, dashboarding; turning analysis into clear recommendations for senior forums.
oCoaching teams in improvement methods (problem definition, measurement for improvement, PDSA, standard work).
oWorking with corporate functions (Digital/IG, HR/OD, Estates/Property, Procurement/Legal, Communications) and with people who use services and carers (co-production, EIA inputs).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.