Health Care Support Worker- PICU

Job summary

Farnham Road Hospital - Transforming Inpatient Mental Healthcare

Farnham Road Hospital provides high-quality inpatient mental health care across three adult wards and a Health-Based Place of Safety, serving our local community with compassion and expertise.

As part of our commitment to transforming inpatient mental healthcare, we offer a modern, therapeutic environment designed to support recovery, dignity, and staff wellbeing.

Our Facilities

• 46 single en-suite bedrooms, promoting privacy and comfort

• Two lounges and a dedicated outdoor space on each ward

• Access to a garden area for supervised walks, supporting wellbeing and recovery

• Staff-only spaces on every ward, prioritising colleague wellbeing

• On-site caf, staff lounge, and excellent transport links, including nearby train services

Join Our Team

This is an exciting opportunity to join a well-established service delivering safe, compassionate, and high-quality care. You will work alongside experienced and committed professionals within a supportive multidisciplinary team.

We are embracing innovative ways of working and continuous improvement, and we invite you to be part of our journey as we enhance how we assess, treat, and support people during their inpatient stay.

Main duties of the job

• Support patients with personal care, ensuring dignity, privacy, and respect at all times

• Assist with meals and encourage good nutrition and hydration

• Promote independence where possible while providing appropriate support

Monitoring and Observations

• Carry out and accurately record regular physical and mental health observations, including mood, behaviour, and vital signs

• Promptly report any changes or concerns to the nursing or medical team

Promoting Recovery and Engagement

• Encourage patient participation in therapeutic, social, and recreational activities

• Contribute to a positive, recovery-focused ward environment

Communication and Relationship Building

• Build and maintain professional, therapeutic relationships with patients

• Engage in meaningful conversations to provide emotional reassurance and support

Maintaining a Safe Environment

• Support the safety and security of the ward in line with observation levels and trust policies

• Assist in managing patient distress or crisis situations, including the use of de-escalation techniques

Documentation and Record Keeping

• Accurately document care provided, observations, and incidents using electronic record systems

• Ensure all documentation complies with trust policies, confidentiality, and information governance standards

Teamwork and Professional Development

• Work collaboratively within the multidisciplinary team, including nurses, doctors, occupational therapists, and psychologists

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

We look forward to receiving your application!

Job description

Job responsibilities

Please see job description for further information alternatively please contact the ward mananger to discuss

Person Specification

Experience

Essential

• Proven experience Mental Health patient facing role

Desirable

• PICU experience

Qualifications

Essential

• Care Certificate or an equivalent

Desirable

• NVQ Health related subject
• Degree in a related subject