Surrey and Borders Partnership NHS Foundation Trust

Assistant Administrator

The closing date is 04 January 2026

Job summary

18 Month Fixed Term, Full Time, 37.5 hours per week, Band 2 Assistant Administrator for Fetal Alcohol Spectrum Disorder team.

The job makes better lives by ensuring that the FASD team has efficient and appropriate administrative support to enable them to provide the best clinical support possible to people who use our services.

Main duties of the job

To ensure the smooth running of the office by providing efficient administrative support for the FASD team including the FASD Service and Clinic Leads and the FASD Lead Administrator, as well as the wider team (Clinical Psychologist, Speech and Language Therapist, Trainee Clinical Psychologist, Assistant Psychologist, and Honorary Placement Student). To act as a receptionist for visitors to the FASD service and to assist in receiving and dealing with telephone and email enquiries.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Please note if the role has been advertised as a Home Working Contract Only - Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.

We look forward to receiving your application!

Date posted

16 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

325-7676802-PLD

Job locations

Gatton Place

St. Matthew's Road

Redhill

RH1 1TA

Job description

Job responsibilities

Suitable for someone who has good attention to detail and is looking for a busy and challenging environment to develop and establish effective working relationships and has a passion for supporting the delivery of high-quality services. This role would also suit someone who likes to work independently as well as part of a team as there will be periods of time when the admin is not working alongside other team members.
To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
To effectively respond, in a timely manner, to queries from people who use the services, carers and visitors.
Liaise and maintain pleasant and collaborative working relationships.
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
To be able to use System 1(S1), and other health record systems. This will include checking client data to ensure it is synchronised correctly, checking client appointments as well as uploading clinical information on to S1 as required.
To photocopy, scan and send out clinical correspondence.
To proof read reports.
To update and maintain information on working spreadsheets.
To create assessment packs and client files as appropriate
To tactfully exchange verbal and written information with clients and staff.
To take and pass on accurate messages via telephone calls/messages from visitors when necessary.
To coordinate clinicians diaries, arrange feedback meetings and send out Teams meeting invites as required.
Regular Stock checks to assist the Lead Administrator
To be aware and sensitive towards those from different ethnic and cultural backgrounds.
To report issues which need management attention.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
The Service is dynamic and sits within a rapidly changing environment. Whilst this Job Profile represents a range of duties required by the Post Holder, it should not be seen as an inflexible statement. It may be subject to review and modification according to service needs.

Job description

Job responsibilities

Suitable for someone who has good attention to detail and is looking for a busy and challenging environment to develop and establish effective working relationships and has a passion for supporting the delivery of high-quality services. This role would also suit someone who likes to work independently as well as part of a team as there will be periods of time when the admin is not working alongside other team members.
To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
To effectively respond, in a timely manner, to queries from people who use the services, carers and visitors.
Liaise and maintain pleasant and collaborative working relationships.
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
To be able to use System 1(S1), and other health record systems. This will include checking client data to ensure it is synchronised correctly, checking client appointments as well as uploading clinical information on to S1 as required.
To photocopy, scan and send out clinical correspondence.
To proof read reports.
To update and maintain information on working spreadsheets.
To create assessment packs and client files as appropriate
To tactfully exchange verbal and written information with clients and staff.
To take and pass on accurate messages via telephone calls/messages from visitors when necessary.
To coordinate clinicians diaries, arrange feedback meetings and send out Teams meeting invites as required.
Regular Stock checks to assist the Lead Administrator
To be aware and sensitive towards those from different ethnic and cultural backgrounds.
To report issues which need management attention.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
The Service is dynamic and sits within a rapidly changing environment. Whilst this Job Profile represents a range of duties required by the Post Holder, it should not be seen as an inflexible statement. It may be subject to review and modification according to service needs.

Person Specification

Education

Essential

Educated to GCSE level or equivalent

Experience

Essential

1 year experience working in an office environment.

Experience

Essential

Experience of developing and establish effective working relationships.

Person Specification

Education

Essential

Educated to GCSE level or equivalent

Experience

Essential

1 year experience working in an office environment.

Experience

Essential

Experience of developing and establish effective working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.