Surrey and Borders Partnership NHS Foundation Trust

Administrator

The closing date is 04 September 2025

Job summary

We are looking for a talented Administrator to join our friendly and supportive team on a permanent, part-time basis. We are looking for a conscientious and reliable person to work 3 days per week within the Forensic Outreach Liaison Service (FOLS).

The Forensic Outreach Liaison Service is a specialist service for people with a mental health condition who pose a serious risk of harm to others. We also offer support to their carers.

We co-ordinate the care of people in the community who are under a restriction order of the Mental Health Act. This involves providing personalised care based on the needs of the individual, and proactively supporting people to develop purpose in their lives including finding voluntary work or paid employment and resolving housing issues.

Our team works closely with our Community Mental Health Recovery Services and our Psychiatric Intensive Care Unit in Surrey.

The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), supporting clinical staff, filing, photocopying, sorting post, scanning and uploading documents, liaising with patients, GPs and medics, stationary and clinical supplies, telephone and typing letters as well as other administrative duties as required.

The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne would be desirable.

Main duties of the job

Provide administrative support to the Senior Administrator as well as to a multidisciplinary team including forensic psychiatrists, community mental health nurses, psychologists and support workers
Manage outpatient clinics, arranging appointments, cancellations etc as required
Answer telephone calls and relay any messages in a timely manner
Receive and respond to e-mails in an appropriate manner, forwarding where necessary
General administrative tasks, typing/copying/scanning/printing etc
Check and book rooms for other team members upon request
Keep up to date with statutory and mandatory training

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract

Permanent

Working pattern

Part-time

Reference number

325-7394517-SS

Job locations

Unither House

Curfew Bell Road

Chertsey

KT16 9FG

Job description

Job responsibilities

For more information on the role and main responsibilities, please find the attached Job Description and Person Specification

Job description

Job responsibilities

For more information on the role and main responsibilities, please find the attached Job Description and Person Specification

Person Specification

Qualifications

Essential

5 GCSEs (Grade C or above) including English Language
RSA 3 / NVQ 3 or equivalent experience

Desirable

Knowledge of SystmOne

Experience

Essential

Good working knowledge of administrative and secretarial processes eg electronic filing systems and formatting documents/reports
Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation
Demonstrable experience of working with computers with proficient use of Microsoft Office (Word/Excel/Powerpoint) and Adobe as well as email and internet systems
Ability to work in a team as well as work under own initiative, but also able to work under pressure, prioritising workload and managing time effectively

Desirable

Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)

Person Specification

Qualifications

Essential

5 GCSEs (Grade C or above) including English Language
RSA 3 / NVQ 3 or equivalent experience

Desirable

Knowledge of SystmOne

Experience

Essential

Good working knowledge of administrative and secretarial processes eg electronic filing systems and formatting documents/reports
Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation
Demonstrable experience of working with computers with proficient use of Microsoft Office (Word/Excel/Powerpoint) and Adobe as well as email and internet systems
Ability to work in a team as well as work under own initiative, but also able to work under pressure, prioritising workload and managing time effectively

Desirable

Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.