Surrey and Borders Partnership NHS Foundation Trust

Digital Research Manager

The closing date is 17 August 2025

Job summary

This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.

The post holder will have an excellent level of understanding of user research methods, business analysis and best practices of user-centred design.

Main duties of the job

This role will be responsible for ensuring that our product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities; encouraging and promoting site visits and diverse user-engagement methodologies. This role will, additionally, seek to use these engagement insights to develop a future-facing, innovation roadmap.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Date posted

04 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract

Permanent

Working pattern

Full-time

Reference number

325-7390112-CORP

Job locations

Trust Headquarters,

18 Mole Business Park Unit, Randalls Road

Leatherhead

KT22 7AD

Job description

Job responsibilities

Please check the job description & person specification document for more information on the requirements for this job.

Job description

Job responsibilities

Please check the job description & person specification document for more information on the requirements for this job.

Person Specification

Qualifications

Essential

Degree in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
Evidence of recent and relevant continuing professional development

Experience

Essential

Demonstrable experience of leading teams in conducting research activities e.g Workshops, process mapping, shadowing etc.
Experience of utilising feedback and engagement to produce tangible work packages that leverage both existing capabilities alongside potential innovations to provide guidance and steering to leadership team
Detailed experience of working simultaneously on multiple engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
Demonstrable understanding of varied communication channels, their impact, limitations, risks and opportunities, and good experience in their use
Demonstrate excellent levels of written and verbal communication, with the ability to explain complicated issues fluently and persuasively
Demonstrate a good ability to deliver at pace in complex environments

Person Specification

Qualifications

Essential

Degree in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
Evidence of recent and relevant continuing professional development

Experience

Essential

Demonstrable experience of leading teams in conducting research activities e.g Workshops, process mapping, shadowing etc.
Experience of utilising feedback and engagement to produce tangible work packages that leverage both existing capabilities alongside potential innovations to provide guidance and steering to leadership team
Detailed experience of working simultaneously on multiple engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
Demonstrable understanding of varied communication channels, their impact, limitations, risks and opportunities, and good experience in their use
Demonstrate excellent levels of written and verbal communication, with the ability to explain complicated issues fluently and persuasively
Demonstrate a good ability to deliver at pace in complex environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.