Trust Provider Collaborative Programme Manager

Job description

Job responsibilities

Strategic Leadership for Transformation:

• Lead the development and execution of strategic plans for TPC initiatives, showing clear alignment to local provider strategies.
• Lead in defining vision, goals, and deliverables for transformation projects, ensuring alignment with organisational objectives and collaborative goals.
• Undertake detailed strategic analyses, from developing a programme case for change through to clinical demand and capacity modelling.

Programme Management and Delivery:

Responsible for the portfolio PMO, ensuring SROs are supported in leading the programme, stakeholders are engaged in planning and understand roles and responsibilities for delivery. This includes risk management, governance, decision points, and benefits realisation planning.

• Ensure PMO adheres to recognised standards (e.g., PRINCE2, MSP) and Trust standards for control.
• Develop detailed programme plans, including timelines, milestones, and resource allocations.
• Engage busy senior and expert clinicians or managers across Surrey Heartlands, ensuring that they are able to contribute to the relevant programmes.
• Develop appropriate business cases, aligned to programme lifecycle.
• Manage programme execution, monitor progress, and address challenges to ensure successful delivery.
• Ensure that programmes adhere to established budgets and timelines, making necessary adjustments in collaboration with stakeholders.
• Lead on individual programmes throughout the entire lifecycle.

Stakeholder Engagement and Collaboration:

• Develop and lead on stakeholder mapping and communications and engagement plans.
• Foster strong relationships with key stakeholders including senior executives, department heads, and frontline staff.
• Lead stakeholders through collaborative working and the principles of co-design, including workshop facilitation.
• Engage with key stakeholders to gather input, solicit feedback, and address concerns, ensuring buy-in and support for transformation initiatives.
• Communicate complex concepts/issues clearly to a wide range of stakeholders, using various mediums to achieve positive outcomes.

Change Management and Cultural Transformation:

• Develop and implement change management strategies to facilitate the adoption of new processes and systems.
• Promote a culture of innovation, adaptability, and continuous improvement within the Trust and partner organisations.
• Facilitate change management through co-design, delivering communication and engagement activities such as workshops and presentations.

Digital Innovation and Technology Integration:

• Support/lead on the discovery, design and delivery of TPC opportunities for processes and systems.
• Collaborate with TPC efficiency at scale portfolio, Clinical SROs and external partners to implement and integrate digital tools and technologies that support transformation objectives.

Performance Monitoring and Evaluation:

• Report on portfolio PMO adherence, overseeing programme reporting and production of highlight reports.
• Establish mechanisms to monitor and evaluate the progress and impact of transformation initiatives, including benefits realisation.
• Use data-driven insights to assess the effectiveness of programmes and identify areas for improvement.

Knowledge Sharing and Best Practice Dissemination:

• Assume responsibility for personal and professional development (inc. PMO best practice and People expertise), in line with role responsibilities.
• Share knowledge, lessons learned, and best practices with internal teams and external partners, as part of a culture of learning and collaboration.
• Contribute to the development of leadership in TPC transformation within the healthcare sector, attending Community of Practices and other events as required.

Risk Management and Compliance:

• Identify and mitigate risks associated with transformation initiatives, escalating appropriately.
• Ensure individual and portfolio compliance with regulatory requirements, data protection standards, and ethical guidelines.

Person Specification

Personal

Essential

• Must be able to prioritise own work effectively and be able to direct/oversea the activities of others
• Adaptability, flexibility and ability to cope with uncertainty
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional and efficient manner
• Effective organiser/prioritisation skills
• Influencer and networker
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals
• Attention to detail
• Highly motivated with ability to influence and inspire others
• Ability to work independently in workload and across multiple sites
• Completer/finisher

Qualifications

Essential

• Educated to Masters level or equivalent level of experience or training in a healthcare setting.
• Formal project/programme qualifications or equivalent experience in programme delivery equivalent to degree level

Desirable

• Evidence of ongoing professional development

Experience

Essential

• Demonstrable programme management and PMO experience, including application of principles and techniques/tools
• Familiarity with the NHS landscape, collaborative working and understanding of the national healthcare agenda
• Significant experience of leading large-scale change within complex/collaborative environment
• Significant experience of stakeholder engagement and relationships management, building effective collaboration
• Experience of engaging diverse teams in service improvement and co-design
• Experience of developing and delivering benefits realisation plans.

Desirable

• Understanding/experience of the NHS national agenda for Provider Collaboratives.

Skills and Capabilities

Essential

• Ability to provide and receive highly complex, sensitive or contentious information and present information to large and influential groups
• Strong analytical and problem-solving skills, with the ability to develop a range of options
• IT literacy skills and proficient in MS Office, with MS Projects being desirable
• Strategic thinking - ability to anticipate and resolve problems before they arise
• Demonstrated capability to plan over short, medium and long term timeframes and respond to sudden, unexpected demands
• Strong communication and influencing skills, with the ability to manage multiple diverse stakeholders
• Take decisions on difficult and contentious issues where there may be several courses of action and escalate risks and issues appropriately
• Ability to plan and meet deadlines, working to tight and often changing timescales
• Have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to managing change and outcomes for all

Desirable

• Ability to facilitate workshops and lead on co-design

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Trust Headquarters

18 Mole Business Park

Leatherhead

KT22 7AD

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)