Team Administrator

Surrey and Borders Partnership NHS Foundation Trust

This job is now closed

Job summary

We are seeking to recruit a highly motivated and experienced full time Band 4 Administrator to work in the Community Eating Disorder Services; the role will be spilt between the Child and Adolescent Eating Disorder team (3 days) and the Adult Eating Disorder Integrated Mental health Service (2 days).

You will be joining two very dedicated teams of clinicians and will be working alongside practiced administrators who will offer you support and training. The Admin role is invaluable for the smooth running and efficiency of the overall service. You will need to be highly organised and able to work well under pressure. Although this is a very demanding role you will be working with a very dedicated and forward-thinking teams and you will be able to play a key role in these services.

You will also be expected to support with management of the referrals into the service, liaison with patients and families as well as GPs and other health providers. You will support the current admin teams with the day to day activities of the service including the welcoming of patients to the service.

You will report to the team Business Lead and Service Manager.

The Child and Adolescent team is based in Epsom and the AEDimhs team is based in Leatherhead where there is a potential some flexible home working. We are open Monday to Friday from 09.00 to 17.00 excluding, Public Holidays.

For more information about the post please contact Jo Jones , AEDimhs Service Manager on 07443 315182

Main duties of the job

To exercise judgement with regards to patient enquiries assessing urgency and taking appropriate action, some of which will be complex.

To be able to present complex information in a range of formats, including verbally and through the use of information technology.

To support team members in liaising with young people and their families, carers, secretaries, GPs and other relevant care agencies.

Receive and process referrals to the relevant clinician and system(s

Provide day to day supervision and monitoring of workload.

Update case notes on patient record system as required

Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable

Provide secretarial support to the team, as required, i.e. arranging meetings, ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, logging incidents onto DATIX etc.

Monitor annual leave requests and sickness absence for manager, as required

Book appointments on the patient record system for clinics and individual consultations

Answer telephone calls and relay any messages in a timely manner

Creating bespoke documents for the team, such as leaflets etc.

Arrange team events, as required

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Date posted

23 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

325-6622270-CYPS

Job locations

The Meadows Day Hospital

Horton Lane

Epsom/Leatherhead

KT19 8PB

Job description

Job responsibilities

Please See Job Description for full details and main responsibilities of this post and contact services to discuss in more details.

Job description

Job responsibilities

Please See Job Description for full details and main responsibilities of this post and contact services to discuss in more details.

Person Specification

Qualifications

Essential

NVQ Level 4 in Business Administration or equivalent demonstrable experience in a similar role with a proven track record of success

Desirable

Experience of working with confidential information

Experience

Essential

Proven experience in clerical and administrative work, demonstrating high accuracy and adherence to policies and procedures.
Proficiency in Microsoft Office Suite or equivalent, and experience in database management

Person Specification

Qualifications

Essential

NVQ Level 4 in Business Administration or equivalent demonstrable experience in a similar role with a proven track record of success

Desirable

Experience of working with confidential information

Experience

Essential

Proven experience in clerical and administrative work, demonstrating high accuracy and adherence to policies and procedures.
Proficiency in Microsoft Office Suite or equivalent, and experience in database management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.