Administrator

Job summary

The post holder will work within the fast-paced Children and Family Health One Stop referral centre (no face to face patient contact) as part of a skill-mixed team.

Administrators will be the first point of contact for parents, professionals, and referrers; dealing with telephone and email queries. The post holder will have strong communication skills, with a clear, confident, and empathetic telephone manner.

Providing support to the clinical team, as well as the Child Health Administrators (Band 3), Administrators will work within One Stop's procedures to accurately process a high number of referrals to ensure that referrals reach the right place at the right time. Other regular tasks include gathering and verifying information, checking personal details, and managing inbound post for the service.

Main duties of the job

• Fulfilling the key administrative processes for referrals received by the One Stop. Including ensuring that all relevant data is entered and correct to agreed quality standards.
• To receive, prepare, scan and upload postal referrals into the referral system.
• To print and prepare outbound letters and paperwork.
• Answering telephone calls to the service.
• Providing call back support, administrative advice and information gathering.
• To relay accurate messages via telephone calls when necessary.
• To sensitively exchange verbal and written information with clients and staff.
• Presenting as professional and courteous to all service users, relatives, referrers and staff (both internal and external to Children and Family Health Surrey).

To be responsible for maintaining confidentiality and security of client data in accordance with trust policy

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Dominion House

Woodbridge road

Guildford

GU14PU

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Dominion House

Woodbridge road

Guildford

GU14PU

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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