Surrey and Borders Partnership NHS Foundation Trust

Senior Administrator PICT/SUN

This job is now closed

Job summary

The post holder will provide a full and comprehensive administrative service to the SUN/PICT Services. You will provide a welcoming and approachable first point of contact to people who access the SUN service and to professionals accessing the PICT service. To work autonomously using your own initiative to manage the demands of providing admin support across two related teams. Prioritising and organising day to day workload whilst maintaining confidentiality of information throughout the full range of duties involved.

Suitable for someone who is able to work independently, co-ordinate multiple demands effectively and use initiative to address issues as they arise and provide support to two teams in the personality disorder pathway. Suitable for someone who is patient and compassionate to others' difficulties and is able to communicate clearly on the phone and in writing and interested in being part of services committed to improving the lives of those living with difficulties associated with personality disorder.

This role is a hybrid position with element of remote and Leatherhead HQ (Tuesday and Thursday) and 3 days remotely.

To maintain the integrity and confidentiality of the administrative function within the SUN service, please note that we are not able to accept applications from individuals who are either current members of the group or have been members within the last 6 months.

Main duties of the job

Co-ordination of file and record systems to ensure information is held securely and easily accessible by appropriate team members.
Receive and process referrals to the relevant service and system(s)
Answer telephone calls and relay any messages in a timely manner
Attend team meetings, type up an agenda and take and transcribe a wide range of meeting minutes in an accurate and timely manner
Responsible for sourcing, booking and arranging payment via Trust invoicing system for face to face venue hire.
Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department
Support the team to create bespoke documents for the services, such as leaflets etc.
Arrange team events, as required
Monitor data quality of administrative input
To show an interest in the clinical delivery of the services and attend meetings that provide support to staff, reflective practice for example.
Troubleshooting problems using initiative, and escalating relevant matters to the service manager.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,405 to £28,976 a year Incl 5% Fringe HCAS, pa, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

325-5778246-COMM

Job locations

18 Mole Business Park

Randalls Road

Leatherhead

KT22 7RB

Job description

Job responsibilities

Please check the job description and personal specification document for more information on the requirement for this job.

Job description

Job responsibilities

Please check the job description and personal specification document for more information on the requirement for this job.

Person Specification

Qualifications

Essential

oNVQ Level 4 in Business Admin or equivalent experience (4 years)

Experience

Essential

4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
Intermediate level use of Microsoft Office suite of programmes i.e. Word, Excel, PowerPoint, Teams, as well as e-mail and internet
Previous experience working in a mental health setting talking directly to patients either by phone or in person.

Person Specification

Qualifications

Essential

oNVQ Level 4 in Business Admin or equivalent experience (4 years)

Experience

Essential

4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
Intermediate level use of Microsoft Office suite of programmes i.e. Word, Excel, PowerPoint, Teams, as well as e-mail and internet
Previous experience working in a mental health setting talking directly to patients either by phone or in person.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.