Business Lead

Job summary

Under the leadership of the General Manager, the post holder will be responsible for the management, overall supervision, initiation and embedding of effective business processes within the CFHS One Stop Team. Excellent communication skills are required with experience in managing internal and external relationships.

Main duties of the job

• Accountable to the local Manager, supporting the comprehensive day to day management of the team, supporting the management of heavy and complex diary commitments, ensuring the smooth running of the office and workflow whilst transacting urgent materials proactively and effectively.
• Manage all administrative aspects of the local Manager and Senior leads. This will include providing and receiving highly complex and sensitive information, using reassurance, and influencing skills to manage communications sensitively with stakeholders.
• To be the first point of contact for callers to the local Manager and Senior leads, managing internal and external enquiries and to present complex information succinctly in a range of formats, including verbally and through use of technology and re-directing these as appropriate.
• Responsible for overseeing the accurate and timely completion of information on the clinical record that can be populated by team administrators. This may include demographic information and functionality such as out coming appointments in accordance with the agreed Standard Operational Procedures.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Dominion House

Woodbridge road

Guildford

GU14PU

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Dominion House

Woodbridge road

Guildford

GU14PU

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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