Surrey and Borders Partnership NHS Foundation Trust

Front of House Receptionist - Redhill

This job is now closed

Job summary

Would you like the opportunity to help improve the health and wellbeing of our Surrey residents?

Do you want to be part of a dedicated team of professionals who deliver a high-quality service and always put the service user first?

Do you want to work for a service that invests in people, supporting training and development opportunities?

We are seeking to recruit a professional and experienced Receptionist with a can do attitude and a friendly and cheerful disposition to join our Front of House team. The position is based within our North West Team in Chertsey and Staines.

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third- party organisations. You will have experience of working in a confidential public facing role.

You will have very good communication, teamworking and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Front of house Team, we would like to hear from you.

Main duties of the job

To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the caller's requirements.

Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.

To programme and issue building access cards and, where relevant car parking permits, and to maintain accurate records and databases.

To be responsible for maintaining the confidentiality and security of data in accordance with Trust policy.

To liaise with the maintenance department regarding any repairs required within the building to maintain a safe working environment.

Share responsibility to maintain the security of the building through proactive visitor management and escalation of security issues and concerns.

Carry out regular safety checks, i.e. Fire safety checks and ensuring safety equipment are in good working order

Ensure Front of House (Reception and Waiting Area) is maintained - cups are available for the water cooler, literature is tidy; general appearance of the area being looked after.

To undertake site walks and ensure that any issues are raised with the relevant helpdesk whilst ensuring that clients are engaged, escalating any ongoing issues to line managers.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Date posted

03 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year Incl 5% Fringe HCAS, pa, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

325-5665247-CORP

Job locations

Gatton Place

St Matthews Road

Redhill

RH1 1TA

Job description

Job responsibilities

Suitable for someone who:

Is professional with good interpersonal skills and a friendly and cheerful disposition as the first point of contact for service users, carers, health professionals and third-party organisations. Is comfortable working in a fast-paced environment with effective teamworking, time management and organisational skills and has the ability to understand information quickly and identify relevant course of action.

Key Responsibilities:

Demonstrate a high level of professionalism and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations.

To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the callers requirements.

Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.

Responsible for ensuring the waiting area is clean and tidy and that the stock of leaflets and forms are well maintained.

Desirable; Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues.

Job description

Job responsibilities

Suitable for someone who:

Key Responsibilities:

Demonstrate a high level of professionalism and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations.

To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the callers requirements.

Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.

Responsible for ensuring the waiting area is clean and tidy and that the stock of leaflets and forms are well maintained.

Desirable; Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues.

Person Specification

Qualifications

Essential

NVQ Level 3/RSA Level 3 or equivalent experience

Experience

Essential

Experience of working in an office or reception environment

Desirable

Experience of working in the NHS

Person Specification

Qualifications

Essential

NVQ Level 3/RSA Level 3 or equivalent experience

Experience

Essential

Experience of working in an office or reception environment

Desirable

Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.