Job summary
The role of the HCA will be within the Developmental Paediatric Service based at Unither House Chertsey, to support the Paediatricians with their out patient clinics. This will include Admin tasks as well as performing HCA duties, such as collecting physicals for the young person prior to seeing the Paediatrician. You will be the first person that the child and their families have contact with upon arrival at Unither. You will need to have good communication skills and be able to reassure the families and engage with the children attending the clinic. DPS see young children from birth to age 18years, the young people have a variety of often complex diagnosis and at varying developmental levels. The Service also provides the Non Accidental Injury Medicals for Safeguarding Children, there would be an expectation that you support this process and chaperone the Paediatrician.
Main duties of the job
To receive the children and families as they arrive, to capture any physical checks that have been requested, such as height weight blood pressure for example. You will then be required to enter these details onto the patient electronic record system EMIS, there is a need for accuracy in recording and collecting this information. You will support the Paediatrician as they request during appointments, and ensure that the clinic room is set up prior to appointments and during clinic. You may be required to perform some admin tasks related to the DPS , you will need to be able to use word and have basic admin skills.
You will also support and chaperone the Non Accidental Injury Medicals that are provided by the DPS . These medicals can be lengthy and quite complex, the young people and their families are often distressed at being required to attend. You may be asked to collate the physicals for the young person, and then during the process you may be chaperoning or supporting the young person whilst the Paediatrician speaks to the families confidentially. Being able to communicate with young people who are of varying capabilities and engage with them is required . There is also the potential that on occasion should the medical run past 5pm you have the flexibility to work over your hours for which you would have the option to be remunerated or have the hours as time in lue.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Working from home contracts do not attract high cost area payments.
We look forward to receiving your application!
Job description
Job responsibilities
To provide support to the Developmental Paediatricians as part of Children and Family Health Surrey.To provide on site support to the Paediatrician for clinic work and for administrative tasks related to patient care.To deliver care in accordance with national and local priorities, Trust Policies, procedures and guidelines.
To support the Paediatricians and share with them, any observations within the clinic and waiting areas that may contribute to evidence of any issues/problems or illness and appreciate there is complexity in such situations.
Judgemental skills to formulate solutions and demonstrate an understanding and recognition of the complexity in analysis, interpretation and needs of the children, families and young people attending the clinics.
To show compassion and appropriate interactions within difficult situations that may arise e.g. dealing with complaints, parents and carers as well as addressing practicalissues that arise in relation to the building e.g. to alert estates to any building issues and seek support from other services e.g. IT as and when necessary/applicable.
To liaise with the wider team and external agencies as applicable.To ensure good record keeping in line with current practice and computer systems.To demonstrate effective time management skills on delegated tasks and to be ableto work independently on identified tasks and as part of the Team to ensure dutiesare performed efficiently and service standards are met.To effectively and sensitively communicate with parents of patients.To pick up messages from voicemail, as agreed and forward to the appropriate person.To participate in other administrative tasks to support the service provided by the Admin team including including photocopying, scanning, uploading, mail management and archiving
Job description
Job responsibilities
To provide support to the Developmental Paediatricians as part of Children and Family Health Surrey.To provide on site support to the Paediatrician for clinic work and for administrative tasks related to patient care.To deliver care in accordance with national and local priorities, Trust Policies, procedures and guidelines.
To support the Paediatricians and share with them, any observations within the clinic and waiting areas that may contribute to evidence of any issues/problems or illness and appreciate there is complexity in such situations.
Judgemental skills to formulate solutions and demonstrate an understanding and recognition of the complexity in analysis, interpretation and needs of the children, families and young people attending the clinics.
To show compassion and appropriate interactions within difficult situations that may arise e.g. dealing with complaints, parents and carers as well as addressing practicalissues that arise in relation to the building e.g. to alert estates to any building issues and seek support from other services e.g. IT as and when necessary/applicable.
To liaise with the wider team and external agencies as applicable.To ensure good record keeping in line with current practice and computer systems.To demonstrate effective time management skills on delegated tasks and to be ableto work independently on identified tasks and as part of the Team to ensure dutiesare performed efficiently and service standards are met.To effectively and sensitively communicate with parents of patients.To pick up messages from voicemail, as agreed and forward to the appropriate person.To participate in other administrative tasks to support the service provided by the Admin team including including photocopying, scanning, uploading, mail management and archiving
Person Specification
Shortlisting
Essential
- Good level of School Education with English and Maths
- Experience of a health care environment
- es.
Desirable
- Having good communication skills and being able to adapt them to meet the need of the young person
- Experience of working within a Team and being flexible to support the needs of each other
Shortlisting
Essential
- experience of working with children and young people, communicating with famili
Person Specification
Shortlisting
Essential
- Good level of School Education with English and Maths
- Experience of a health care environment
- es.
Desirable
- Having good communication skills and being able to adapt them to meet the need of the young person
- Experience of working within a Team and being flexible to support the needs of each other
Shortlisting
Essential
- experience of working with children and young people, communicating with famili
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
