Digital Trainer

Job description

Job responsibilities

Technology Support and Training

Deliver a programme of IT training that makes an effective contribution to reaching the Trusts vision, strategic objectives and key work.

To support the blended learning strategy by providing classroom-based sessions, one-to-one tuition, eLearning packages and virtual learning sessions which may include bespoke courses.

Manage telephone / e-mail queries relating to the IT Training Portfolio and NHS Smartcards.

Service Improvement

To design, collate and implement Training Needs Analyses (TNA) in order to assess existing levels of competence and ascertain future educational needs specifically in basic IT skills, and in the use of systems under the Digital Services profile.

To analyse these TNA findings and develop and implement training packages to address these.

Liaise with other Digital Service Teams and departments in order to identify problem areas and potential solutions to problems.

Actively seek feedback from staff in relation to the quality of training, recording this appropriately, so that it provides a means by which to monitor and indicate improvements in the service.

To undertake the creation of eLearning packages using eLearning authoring tools, keeping up to date with the latest information and most effective way to create e-learning tools.

To provide tailored training sessions where standard course objectives do not meet delegate needs. To be able to offer differing options on what can be covered within time constraints.

To assist and support any project work linked to the implementation and/or upgrade of organisations systems/applications including floorwalking support when required and facilitate the realisation of benefits identified from the introduction of new technology within agreed timescales and resources.

Information and reporting

Undertake training administration activities as required, including scheduling, booking rooms, monitoring attendance and collating feedback on the Trust Learning Management System in an accurate and timely manner.

To support the IT Training Lead in the administration of the Digital Learning Solutions portal.

To design and develop learning materials and maintain a current library accessible on the organisations intranet or file management systems.

Signpost users to relevant Trust policies when receiving training.

Communications and Engagement

Communicate effectively with all Trust staff, external clients and other NHS organisations, as required.

Communicate clinical systems knowledge and processes accurately, clearly and effectively during training sessions to ensure skills and knowledge are transferred to the learner.

Liaise with user groups, support groups, technical groups and external suppliers attending meetings, seminars and presentations and provide feedback to other team members.

To contribute to the development of a network of clinical digital champions.

Health, Safety and Security

To report any incidents, accidents, near misses, and potentially dangerous situations in accordance with Trust policy.

To be aware of and comply with Trust policies/procedures in order to protect the health, safety and welfare of self and anyone affected by the Trusts business.

To be aware and comply with emergency procedures in your area e.g. Fire safety procedures.

To complete all Mandatory and Statutory Training sessions as per Trust requirements.

To ensure all tasks are performed in accordance with current Standard Operating Procedures (SOP) and regulations, were applicable, to ensure highest safest quality at all times.

Ensure members of staff have the correct access before training on requiring smartcard access and maintenance of smartcards as a Registration Authority Agent.

Information Governance Compliance

To adhere to the statutory requirements, complying with Trust procedure, and treating any request with discretion, avoiding disclosure to unauthorised individuals, and treating with in a timely, and confidential manner.

Ensuring Trust Information Governance policy and best practice is followed (including confidentiality and data quality) to ensure data quality is maximised and confidentiality of information is maintained and applied to all data recorded, utilised and reported on.

Deliver Information Governance and Data Security Training under the direction of the Information Governance Manager.

Personal Development and Work Practices

To demonstrate a personal duty of care in relation to equipment, resources and maintenance of all training/meeting rooms to an acceptable standard, reporting any issues arising to the appropriate department.

To ensure the learning resources are utilised in an efficient and effective manner.

To adapt and be flexible in approach to carry out any other duties as may be determined by the IT Training Lead in support of the aims and objectives of the organisation which are commensurate with the post holders grade/level in the Trust.

To be flexible regarding working hours as sometimes there will be a need to facilitate training to clinical services outside of standard office hours. Where this is required, staff will be recompensed according to Trust policy.

Make individual judgements in situations and act accordingly on own initiative where necessary, within agreed limitations.

Actively participate in an annual Personal Development Review (PDR).

Person Specification

Qualifications and Further Training

Essential

• oProfessional training qualification or relevant experience in IT systems training oGood verbal and written English oCommitment to study toward a professional training qualification oEvidence of continuous professional development and acquisition of new skills and knowledge

Desirable

• oDegree level qualification or equivalent experience in NHS oLevel 3 Award in Education and Training oEvidence of advanced training such as Microsoft Certified Trainer or TAP Trainer

Experience

Essential

• oExcellent understanding of the principles of information systems oPrevious experience of training design and the development of learning materials including lesson plans, course outlines, trainer notes and E-Learning modules oRelevant practical experience in an office environment oExperience of using technology to improve working practices

Desirable

• oExperience of working in the NHS oProject management experience oExperience of Cerner Millennium oRA Agent experience

Knowledge

Essential

• oNHS Constitution oTrust vision, values and strategic objectives oSolid grasp of training principles and methodologies oKnowledge of various training methods including face-to-face, eLearning and interactive virtual learning delivery using MS Teams oIn depth knowledge of Microsoft software packages including Microsoft Office and Microsoft Teams

Desirable

• oKnowledge of clinical and non-clinical healthcare processes oWide general knowledge of IT applications oUnderstanding of TAP procedures oBasic knowledge of database architecture oKnowledge of information governance within the NHS or public sector

Skills

Essential

• Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: oYou have knowledge & awareness of diversity and human rights as appropriate to your role oAble to provide a customer focussed service oAbility to deliver training classes and sessions confidently and effectively oThe ability and desire to promote IT Training and the department as a whole to the trust at all levels oAbility to prepare correspondence, input data to spreadsheets and databases, proofread, and prepare presentation scripts requiring accurate use of English oExcellent organisational and inter-personal skills and be able to engage with staff who may be adverse or resistant to change oExcellent IT and data presentation skills oAbility to Understand Trust Procedures and Policies relating to the Role oAbility to Work in a Team oAbility to logically work through a process and identify potential failure points oEffective time management skills with the ability to manage time/priorities effectively to meet deadlines

Desirable

• oExperience of developing eLearning materials E-learning authoring tools oAble to produce project documentation and reports to a high standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)