Assistant Service Manager - Ophthalmology

Job summary

Are you ready to take on a fast-paced, people-focused leadership role that makes a real difference to patient care? We're seeking a proactive and driven Assistant Service Manager to play a key part in ensuring the smooth delivery of high-quality, efficient healthcare services within our division. This is a part-time position working 15 hours per week.

In this role, you'll be at the heart of operational excellence--coordinating Patient Tracking List (PTL) meetings, analysing performance data, managing clinic capacity, and driving compliance with key NHS access targets. You'll work closely with Consultants, Service Managers, and multidisciplinary teams to streamline patient pathways and improve service outcomes. With oversight of budgets, rotas, and staff performance, you'll ensure that resources are effectively managed and teams are motivated, supported, and performing at their best.

This is an exciting opportunity for someone who thrives on challenge, collaboration, and continuous improvement. You'll be empowered to lead change, contribute to strategic planning, and shape the way our services evolve--using data, innovation, and people leadership to deliver exceptional patient experiences.

In return, you'll join a supportive, forward-thinking organisation that values growth, teamwork, and professional development. If you're ready to lead with purpose and make every day count, we'd love to hear from you.

Main duties of the job

As our Assistant ServiceManager, you'll play a central role in driving the smooth, efficient, and effective delivery of patient services. You'll coordinate Patient Tracking List (PTL) meetings, monitor performance data, and take action to prevent breaches in two-week and 18-week targets. You'll manage clinic capacity, support service improvement projects, and ensure compliance with Trust policies and national standards. You'll also lead and develop a team of Clinical Office Coordinators, ensuring high performance, engagement, and professional growth.

You'll analyse data, identify trends, and work with senior managers and clinicians to deliver solutions that enhance patient flow and experience. Strong communication, leadership, and organisational skills are essential, as you'll need to prioritise competing demands, manage budgets, and make decisions confidently in a fast-paced environment.

We're looking for someone who is proactive, detail-oriented, and resilient--someone who can lead with integrity, inspire others, and drive continuous improvement. You'll need excellent IT skills, an analytical mindset, and a collaborative approach to working with multidisciplinary teams. If you thrive on responsibility, teamwork, and making a tangible impact on patient care, this role is for you.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:www.asph-careers.org

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

London Road

Ashford

TW15 3AA

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford Hospital

London Road

Ashford

TW15 3AA

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

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