Job summary
The primary responsibilities of the post holder includes being responsible and accountable for the professional approach and completion of all duties and tasks assigned.
- Supply Chain Performance. Ensure that all functions of the internal supply chain are completed to ensure the continuity of supply to customers and maintenance of the internal audit trail. Ensure all quality and performance standards are achieved.
o Inventory Performance. The post holder will be expected to optimise inventory levels in any areas assigned to them to ensure an efficient and cost effective service for customers. The post holder will also be required to support the implementation of the new Trust-wide inventory management system.
o Customer Service. The post would be expected to monitor service user feedback and ensure all complaints are investigated, resolved or escalated and users provided with feedback.
o Health & Safety. The post holder will be expected to maintain the highest standards of behaviour and professionalism with regards to the health and safety of themselves, their team and their locations. All concerns or incidents are to be reported.
Main duties of the job
Providing delivery and replenishment services of medical and non medical products. Maintaining products to agreed stock levels and performing stock rotations and stock taking duties.
To liaise with customers about stock and deliveries relevant to the areas they support e.g. Ward Managers, Office Managers. This includes communicating with individuals to highlight any delays or issues and steps being taken for resolution.
To liaise with external suppliers around the ordering and planning of delivery times ensuring these reflect user needs.
To be able to handle all enquiries received by via telephone, email and general correspondence, acting as an ambassador of customer service when handling enquiries and complaints.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
These duties are generic to the post holders job and exact responsibilities may be varied from site to site by the Supply Chain Manager/Supervisor.
To support and deliver the Trusts multi-faceted supply chain service. To assist the smooth running of the supply chain service and provide additional support to other supply chain teams on alternate sites when required to cover for sickness, vacancies and annual leave. To receive/check deliveries (address, number of boxes, undamaged), if consignment correct, to sign (and use sites daily delivery code). To check all (iProc) receipts and action quickly especially packages with priority delivery labels. Open boxes and check all contents and carefully receipt/book in items. Record exact contents of box checking for corresponding item/document compliance. Also check for multiple POs, under or over orders and report/escalate accordingly highlighting any errors, discrepancies or non-compliant receipts. To ensure all roll cages (and packaging) are removed from customer areas when unloading/put away activity is completed and stowed correct in authorised areas. To operate mechanical aids (cages, trolleys, pallet movers etc) in a responsible and safe manner, keeping equipment and working areas, safe, clean and tidy, reporting promptly incidents, deficiencies or defects to the immediate supervisor. To order and replenish stock using the Trusts i-Proc system and/or the NHS SC eDC bar code/scan system (where role requires). To maintain all records associated with the Directorates processes. Ensuring all records are filed correctly. To report any non-compliance, inefficiencies or inaccuracies in existing systems/processes to the Supply Chain Supervisor. Assisting in the implementation of efficiencies in stock consumption, minimum stock holding, delivery frequencies, supplier consolidation etc. To ensure all store rooms are managed correctly to optimise the availability of goods to clinical staff and minimise over-stocking. All store rooms are to be maintained in a tidy and accessible state ensuring compliance with health and safety. Any problems are to be brought to the attention of the Ward staff and advised to the Supply Chain Supervisor. To ensure correct stock (first in, first out) rotation, stacking, labelling and storage of goods; report any problems with storage racking, drawers etc. To action correctly (search, identify, quarantine, report) any product change instructions or search requests associated with field safety notices or other safety/supply chain issues. To carry out stocktaking duties, as required, on supplied goods and assist in the investigation of delivery shortages/discrepancies. To provide excellent customer service and support to all areas of supply chain activity managed under the Procurement and Supply Chain Department. To liaise with customers about stock and deliveries relevant to the areas they support e.g. Ward Managers, Office Managers. This includes communicating with individuals to highlight any delays or issues and steps being taken for resolution. To liaise with external suppliers around the ordering and planning of delivery times ensuring these reflect user needs. To be able to handle all enquiries received by via telephone, email and general correspondence, acting as an ambassador of customer service when handling enquiries and complaints.
To support in the training of new starters including demonstrating systems and procedures of work. To be able, after training, to use IT systems and equipment to deliver and issue stock. To respond quickly and appropriately to requests for information or assistance from customers, the P2P Service Desk, NHS SC or suppliers. Answer questions fully and courteously, maintaining a professional approach at all times. Escalate any issues to the Supply Chain Supervisor if required. Under no circumstances divulge patient sensitive information such as names, addresses and records, if such items are found unattended secure them and seek help from the nearest department. To advise the Supply Chain Supervisor of any innovative or creative ideas to save costs and/or improve efficiency. To be of smart and tidy appearance and to promote the professional image of Procurement and Supply Chain in accordance with the trusts dress code and uniform policy as required, this may include: safety shoes, gloves Hi-Vis jackets where appropriate (these will be provided by the Department).
Job description
Job responsibilities
These duties are generic to the post holders job and exact responsibilities may be varied from site to site by the Supply Chain Manager/Supervisor.
To support and deliver the Trusts multi-faceted supply chain service. To assist the smooth running of the supply chain service and provide additional support to other supply chain teams on alternate sites when required to cover for sickness, vacancies and annual leave. To receive/check deliveries (address, number of boxes, undamaged), if consignment correct, to sign (and use sites daily delivery code). To check all (iProc) receipts and action quickly especially packages with priority delivery labels. Open boxes and check all contents and carefully receipt/book in items. Record exact contents of box checking for corresponding item/document compliance. Also check for multiple POs, under or over orders and report/escalate accordingly highlighting any errors, discrepancies or non-compliant receipts. To ensure all roll cages (and packaging) are removed from customer areas when unloading/put away activity is completed and stowed correct in authorised areas. To operate mechanical aids (cages, trolleys, pallet movers etc) in a responsible and safe manner, keeping equipment and working areas, safe, clean and tidy, reporting promptly incidents, deficiencies or defects to the immediate supervisor. To order and replenish stock using the Trusts i-Proc system and/or the NHS SC eDC bar code/scan system (where role requires). To maintain all records associated with the Directorates processes. Ensuring all records are filed correctly. To report any non-compliance, inefficiencies or inaccuracies in existing systems/processes to the Supply Chain Supervisor. Assisting in the implementation of efficiencies in stock consumption, minimum stock holding, delivery frequencies, supplier consolidation etc. To ensure all store rooms are managed correctly to optimise the availability of goods to clinical staff and minimise over-stocking. All store rooms are to be maintained in a tidy and accessible state ensuring compliance with health and safety. Any problems are to be brought to the attention of the Ward staff and advised to the Supply Chain Supervisor. To ensure correct stock (first in, first out) rotation, stacking, labelling and storage of goods; report any problems with storage racking, drawers etc. To action correctly (search, identify, quarantine, report) any product change instructions or search requests associated with field safety notices or other safety/supply chain issues. To carry out stocktaking duties, as required, on supplied goods and assist in the investigation of delivery shortages/discrepancies. To provide excellent customer service and support to all areas of supply chain activity managed under the Procurement and Supply Chain Department. To liaise with customers about stock and deliveries relevant to the areas they support e.g. Ward Managers, Office Managers. This includes communicating with individuals to highlight any delays or issues and steps being taken for resolution. To liaise with external suppliers around the ordering and planning of delivery times ensuring these reflect user needs. To be able to handle all enquiries received by via telephone, email and general correspondence, acting as an ambassador of customer service when handling enquiries and complaints.
To support in the training of new starters including demonstrating systems and procedures of work. To be able, after training, to use IT systems and equipment to deliver and issue stock. To respond quickly and appropriately to requests for information or assistance from customers, the P2P Service Desk, NHS SC or suppliers. Answer questions fully and courteously, maintaining a professional approach at all times. Escalate any issues to the Supply Chain Supervisor if required. Under no circumstances divulge patient sensitive information such as names, addresses and records, if such items are found unattended secure them and seek help from the nearest department. To advise the Supply Chain Supervisor of any innovative or creative ideas to save costs and/or improve efficiency. To be of smart and tidy appearance and to promote the professional image of Procurement and Supply Chain in accordance with the trusts dress code and uniform policy as required, this may include: safety shoes, gloves Hi-Vis jackets where appropriate (these will be provided by the Department).
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Previous use of or understanding of stock replenishment systems
Desirable
- Previous use of or understanding of stock replenishment systems
Computer Skills
Essential
- Use of previous stock control systems and Excel spreadsheets
Desirable
- Use of previous stock control systems and Excel spreadsheets
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
- Previous use of or understanding of stock replenishment systems
Desirable
- Previous use of or understanding of stock replenishment systems
Computer Skills
Essential
- Use of previous stock control systems and Excel spreadsheets
Desirable
- Use of previous stock control systems and Excel spreadsheets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
