Central Booking Officer - Bariatrics and Upper GI

Job summary

Do you have a passion for helping others on a daily basis while working in fun, fast paced team? Then you may be exactly who we are looking for! An exciting opportunity to join a well-established, friendly, and experienced administrative team has arisen within the Bariatrics, Upper GI & General Surgery at Ashford and St Peter's Hospital. The post will be of interest to those who are passionate about patient care and providing a high-quality experience. The post will provide an extensive opportunity to build and develop skills required to move forward to a more senior role. The successful candidate will be joining a supportive, forward-thinking department which values individual wellbeing, teamwork and a positive approach.

The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders including Nurses, Consultants, Administrative Staff, and all patients waiting for outpatient procedures and operations.

Main duties of the job

The Central Booking Coordinator will provide: a fast and efficient service which allows patients surgical proceduresto be booked.

Main duties of the job include the following:-

• Using LUNA on a daily basis, liaise with Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner
• To manage theatre lists, bookings, and cancellations
• For all internal C2C referrals, responsible for raising C2C form and submitting it to appropriate specialty within 48 hours of referral
• To highlight any potential breaches or delays in the patient's pathway to the Team Leader
• Attend regular team meetings arranged by Team Leader (e.g. PTL meetings)
• To be independently responsible for, and actively manage waiting lists, and theatre lists
• To ensure that the relevant kit and surgical equipment for particular procedures are arranged
• To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates
• Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations
• Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result
• To use new working systems within the Clinical Office to promote an efficient service

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

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