Job summary
We are looking for a friendly, motivated and highly organised person with good I.T. skills and a flexible approach to join our team on Falcon Ward.You will be first point of contact for patients and visitors, and receive them in a professional and courteous manner. You will be supporting the team with clerical / administrative duties therefore previous experience is desirable but not essential (full training will be given). You are required to have excellent communication skills both written and verbal, be customer care focused and have a positive can-do attitude. You may be required to work various shifts per week so flexibility is essential. We provide a 24 hours 365 days service a year, this will include bank holidays and weekends.We pride ourselves as being a friendly and enthusiastic team with passion for excellence. If you desire to learn something new every day, can work under pressure and looking for a new challenge then we are your go to team. We would absolutely love to hear from you and answer any queries you have regarding the role.
Please contact Tracy Ockwell for details - tracy.ockwell@nhs.net
Main duties of the job
o To act as the first point of contact for all patients and visitors to Falcon Ward.o To be proficient on Cerner to admit, transfer and discharge patients in a timely manner. To be able update patient demographics as required.o To maintain patient records and be proficient in the Cerner electronic medical records system and Viewpoint where applicable.o To be proficient in the Trust Oracle system to order equipment and supplies as required or process requisitions for repair as necessary.o To be proficient in the use of e-mail, responding to queries and e-mails.o Maintain confidentiality at all timeso Fault reporting and follow up/ liaise with suppliers as necessary.o To open post for the ward/department.o To book patient transport and translators as required.o To undertake photocopying and other general clerical duties as required for the ward/department.o Develop skills in the job role to reflect the changing needs of the service.o To assist with training of new starters within the role.o Assist in training others in the use of relevant IT systems and processes.o To work flexibly and as part of a team, covering colleagues for annual leave and sickness as required, ensuring the service is covered at all times.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
To act as the first point of contact for all patients and visitors to Swan ward and enquiries from the community. The post holder will come into direct contact with patients, carers, relatives and healthcare professionals. To undertake reception duties along with clerical and administrative support to the ward/department. To be proficient in reporting faults and ordering stores and equipment as required. Timely filing of correspondence, referrals and clinical notes into patient medical notes. To book all clinics and follow up appointments as required. To be proficient on Cerner, Inpatient Lists, Evolve, Oracle and other hospital systems as required. Timely and accurate communication to facilitate effective team functioning and discharge process.
Job description
Job responsibilities
To act as the first point of contact for all patients and visitors to Swan ward and enquiries from the community. The post holder will come into direct contact with patients, carers, relatives and healthcare professionals. To undertake reception duties along with clerical and administrative support to the ward/department. To be proficient in reporting faults and ordering stores and equipment as required. Timely filing of correspondence, referrals and clinical notes into patient medical notes. To book all clinics and follow up appointments as required. To be proficient on Cerner, Inpatient Lists, Evolve, Oracle and other hospital systems as required. Timely and accurate communication to facilitate effective team functioning and discharge process.
Person Specification
Qualifications
Essential
- GCSE's C or equivalent, including in English and Maths
- NVQ 2 and or 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Experience
Essential
- Experience of working in the acute NHS setting
- Significant administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with a variety of people and dealing with sensitive and confidential information
Knowledge
Essential
- Intermediate knowledge of effectively using IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
Skills
Essential
- Good communication skills, written and verbal
- Data entry / data collation skills
- Good proven organisational skills
- Minute taking
- Able to deal sensitively and tactfully with all contacts and maintain confidentiality
- Ability to learn new computer systems
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS - you have knowledge & awareness of diversity and human rights as appropriate to your role
- Patient facing roles - be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focussed service
- Able to use initiative and judgement in dealing properly with day to day issues and queries
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to be flexible to meet the needs of the patients, the team, the service and the Trust
Person Specification
Qualifications
Essential
- GCSE's C or equivalent, including in English and Maths
- NVQ 2 and or 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Experience
Essential
- Experience of working in the acute NHS setting
- Significant administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with a variety of people and dealing with sensitive and confidential information
Knowledge
Essential
- Intermediate knowledge of effectively using IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
Skills
Essential
- Good communication skills, written and verbal
- Data entry / data collation skills
- Good proven organisational skills
- Minute taking
- Able to deal sensitively and tactfully with all contacts and maintain confidentiality
- Ability to learn new computer systems
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS - you have knowledge & awareness of diversity and human rights as appropriate to your role
- Patient facing roles - be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focussed service
- Able to use initiative and judgement in dealing properly with day to day issues and queries
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to be flexible to meet the needs of the patients, the team, the service and the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
