Job summary
To provide administrative support to the Travel Plan office and assist in the provision of all information and documentation in relation to staff car-parking and the Trust's Travel Plan.
If you are a team player flexible, reliable and have great people skills then we want to hear from you.
Main duties of the job
o To welcome visitors to the Security / Travel Plan office
o To receive incoming telephone calls, to deal with appropriately and re-route to the appropriate personnel as necessary, ensuring that a customer's first contact with the office is a customer focused one
o To issue out visitors passes, car parking permits and keys to Contractors and visitors to the St. Peter's Travel Plan offices
o To answer the Help point/intercom and 2-way radio's and provide information and support for users
o Receipt of lost property, including valuables - following security process
o Any other duties that may be deemed to be appropriate for the position
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
To supervise and ensure the effective operation of 24-hour portering and security functions for the Trust
To ensure the fair allocation of tasks, dealing effectively with enquiries from patients and relatives, Portering staff and other Trust Staff
The post holder will develop key working relationships with:
PortersCar Park ContractorsAll ASPH staff, patients and visitorsPolice and emergency services staff
The job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review in association with the post holder.
Job description
Job responsibilities
To supervise and ensure the effective operation of 24-hour portering and security functions for the Trust
To ensure the fair allocation of tasks, dealing effectively with enquiries from patients and relatives, Portering staff and other Trust Staff
The post holder will develop key working relationships with:
PortersCar Park ContractorsAll ASPH staff, patients and visitorsPolice and emergency services staff
The job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review in association with the post holder.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Microsoft Office Courses
Desirable
- ECDL training or other IT qualification
Experience
Essential
- Previous reception or customer service experience in a large organization
- Ability to create and accurately maintain databases
Desirable
- NHS experience
- Knowledge of Helpdesks
Knowledge
Essential
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
- Computer packages such as Microsoft Office, including Word and Excel
Skills
Essential
- Good written and verbal skills
- Ability to use own initiative
- Good organisational skills, including the ability to work to deadlines
- Interpersonal skills, including the ability to work with Senior Managers and members of the public
- High levels of concentration required
- Ability to accurately and legibly take messages
- Ability to learn and use a number of different IT programmes
- Ability to demonstrate good interpersonal skills
- Ability to communicate over the phone in a clear and concise manner
Other requirements
Essential
- Must be able to demonstrate that you are honest, reliable, trustworthy & treat people who use the services, and colleagues, with respect
- To keep confidentiality
- Willing to undertake additional courses and learning to improve personal development
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Microsoft Office Courses
Desirable
- ECDL training or other IT qualification
Experience
Essential
- Previous reception or customer service experience in a large organization
- Ability to create and accurately maintain databases
Desirable
- NHS experience
- Knowledge of Helpdesks
Knowledge
Essential
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
- Computer packages such as Microsoft Office, including Word and Excel
Skills
Essential
- Good written and verbal skills
- Ability to use own initiative
- Good organisational skills, including the ability to work to deadlines
- Interpersonal skills, including the ability to work with Senior Managers and members of the public
- High levels of concentration required
- Ability to accurately and legibly take messages
- Ability to learn and use a number of different IT programmes
- Ability to demonstrate good interpersonal skills
- Ability to communicate over the phone in a clear and concise manner
Other requirements
Essential
- Must be able to demonstrate that you are honest, reliable, trustworthy & treat people who use the services, and colleagues, with respect
- To keep confidentiality
- Willing to undertake additional courses and learning to improve personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
