Oxford University Hospitals NHS Foundation Trust

Private Patient Co-ordinator

The closing date is 29 April 2026

Job summary

An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust

We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.

As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service.

The successful candidate will be working across a number of departments and with a variety of health professionals to ensure the OUH delivers a Private Patient Service of the highest standard.

The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.

Main duties of the job

As a Private Patient Coordinator, you will Implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient.

The post holder will initiate and maintain a warm, friendly, and supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met.

In addition, the post holder will continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient's inpatient stay.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-7723917-B4

Job locations

Churchill Hospital

oxford

OX3 9DU

Job description

Job responsibilities

Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
Deal with initial patient queries, comments, and complaints in accordance with the Trusts complaints procedure.
Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
Ensure information on EPR is kept up to date.
Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission.
Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
Maintain accurate records of case dialogue in Compucare

Job description

Job responsibilities

Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
Deal with initial patient queries, comments, and complaints in accordance with the Trusts complaints procedure.
Receiving booking for private patient and liaise with consultants and secretaries to identify planned admissions.
Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
Ensure information on EPR is kept up to date.
Liaise with Pre-Assessment department to ensure that patients are booked for Pre-Assessment prior to their admission.
Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
Maintain accurate records of case dialogue in Compucare

Person Specification

Interview face to face

Essential

Experience of working within a service delivery environment working across an organization with different staff groups and professionals
Excellent time management skills and good writing skills
Flexible in approach to work and the changing needs of the service and colleagues
Personal initiative, drive and good team player able to promote team working throughout departments

Desirable

Has worked in the NHS
Electronic Patient record experience (EPR)
Use of Compucare
Experience in Private Healthcare

Person Specification

Interview face to face

Essential

Experience of working within a service delivery environment working across an organization with different staff groups and professionals
Excellent time management skills and good writing skills
Flexible in approach to work and the changing needs of the service and colleagues
Personal initiative, drive and good team player able to promote team working throughout departments

Desirable

Has worked in the NHS
Electronic Patient record experience (EPR)
Use of Compucare
Experience in Private Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)